Dear Customer, Thank you for your review. You mean the drinking water heater, we have bought a new one . Thank you.

Thank you.

Thank you for your review.

Thank you for your review, HK rooms are small in general.

Thank you for your review.

Rooms are small indeed, but very clean and convenient location. Also free water bottles everyday and free coffee too.

Thank you for your review.

Thank you for your comment

Thank you for staying with us

Thank you for your review.

Thank you for your review.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Guest thanks for your review.

Dear Customer. Firstly you booked through Hotel.com hence you should check with them for your booking confirmation. We didn't charge or received any payments for them. While there is contradiction in your reviews, while your booking isn't confirmed, and were not given rooms, how you were describing room conditions. We are known for clean and tidy rooms, with great wifi. Kindly check your bookings with Hotels.com and payments. Thank you.

Thank you Luisa for your nice review.

Thanks for staying with us. We appreciate your feedback!

Everything is same as photos, nothing fancy, just clean, tidy, at best location.

Single Rooms are small, very small indeed. But that's HK size. the location is excellent and its very clean. If you not on budget than should book Hotels.

Its in centre of everything, plus free coffee and water bottles. Also clean and service. Hope you enjoyed your stay.

Thanks for staying with us. We appreciate your feedback!

We are sorry for your experience, for bigger size couple (peoples) or we should say, for your own comfort for extra space, its better to book bigger rooms. HK rooms overall is small. If you have returned early, please just approach the housekeeping lady to ready the room.

Thank you for your review, we will follow up.

Thank you for your review, the rooms are small, a little bit like Japan size, but its very clean & tidy, and also well equipped with everything, including hairdryers. See you again.

Thank you for your review. The rooms are exactly like the pictures, and all rooms are at the same unit. We lift accessing, and best location. Thank you.

Thank you for your nice review.

If you booked for 1 perosn please only come 1 person, but you came 4 in total, hence the extra charges while also gave you a upgrade to a bigger room. Thank you for your review.

Thank you for your review.

Thank you for your review.

Thank you for your review. Great for your appreciation of fridge storage for medications.

Thank you for your very thorough and honest review, you have basically introduced our hotel ;-) Wish to see you again soon.

Thank you for your good review.

Thank you for your review. Hope you also enjoyed the free daily water bottles and coffee.

This is a budget accommodation, we can provide a clean, tidy and comfort beds, but not like a 5 star hotel, the luxury, hope you may understand. Thank you for staying with us.

Thank you for your honest review.

Thank you for your review, The rooms not big but are very cleam.

Thank you for your review, if you closed the window fully it won't be noisy. Again Thank you.

Thank you & its great you enjoyed your stay,

Yes, A Block, is the first elevator. The cleanliness is spot on. Thank you for your review.

Great you enjoyed. Thank you for your stay with us.

Thank you for your review, we will up the towel cleanliness.

Thank you for your review.

Its a very convenient place to stay, right in the center of everything. Thank you Ms Lorraine for your review.

Thank you for your good review.

Thank you for your review, the building was renewed now, the sign board for Icon Inn is very where visible. Also hot water is for shower only in a budget inn. Thank you.

Thank you for your review

Thank you for your review