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The Pacific Sutera Hotel

5.0 star property
Luxury Kota Kinabalu resort connected to the convention centre, 5-minute walk to Sutera Harbour

Choose dates to view prices

The Pacific Sutera Hotel blends adventure and relaxation. Guests enjoy a 27-hole golf course, marina, racquetball, and volleyball. Body Senses By Mandara offers massages and manicures for recovery. The property features in-room WiFi, a poolside bar, and an on-site grocery store.

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Pool
  • Parking included
  • Gym
The current price is ฿3,192
฿3,525 total
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Junior Suite

1 bedroom, memory-foam beds, minibar, in-room safe

Junior Suite

Balcony
Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
  • Sleeps 2

View all photos for Family Room

1 bedroom, memory-foam beds, minibar, in-room safe

Family Room

Balcony
Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
  • Sleeps 2

View all photos for Deluxe King

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King

Deluxe Sea View King | 1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
2 bathrooms
Separate sitting area
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • 75 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Pacific Executive Suite

Pacific Executive Suite | 1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
2 bathrooms
Separate sitting area
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • 105 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin

Deluxe Twin | 1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Twin

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Rainfall showerhead
Hairdryer
Separate bath and shower
Designer toiletries
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

Family Room | 1 bedroom, memory-foam beds, minibar, in-room safe

Family Room

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Rainfall showerhead
2 bathrooms
Bathrobes
Private bathroom
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • 67 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King Room

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe King Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Deluxe Sea View King Room

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View King Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Premium King Room

1 bedroom, memory-foam beds, minibar, in-room safe

Premium King Room

Balcony
Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
  • Sleeps 2

View all photos for Premium Sea View King Room

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Sea View King Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Executive Suite

1 bedroom, memory-foam beds, minibar, in-room safe

Executive Suite

Balcony
Separate dining area
Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
  • Sleeps 2

View all photos for Premium King

1 bedroom, memory-foam beds, minibar, in-room safe

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Balcony
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View

Deluxe Sea View | 1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Twin

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Sea View Twin

Premium Sea View Twin | 1 bedroom, memory-foam beds, minibar, in-room safe

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Separate bedroom
Memory foam bed
Separate bath and shower
Deep-soaking bath
Bathrobes
Bidet
Air-conditioning
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
Designer toiletries
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Twin Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Deluxe Sea View Twin Room

1 bedroom, memory-foam beds, minibar, in-room safe

Deluxe Sea View Twin Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Premium Twin Room

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Twin Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Premium Sea View Twin Room

1 bedroom, memory-foam beds, minibar, in-room safe

Premium Sea View Twin Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Deluxe Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet With Sea View

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet With Sea View

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

View all photos for Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

1 bedroom, memory-foam beds, minibar, in-room safe

Pacific Deluxe King Room + Sutera Mantanani Premium Chalet

Air-conditioning
Blackout drapes/curtains
Memory foam mattress
Dressing gowns
Bidet
Deep soaking bathtub
  • Sleeps 2

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About the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 3 min walk - 0.3 km
  • Imago Shopping Mall - 14 min walk - 1.2 km
  • Centre Point - 4 min drive - 2.9 km
  • Gaya Street Sunday Market - 5 min drive - 3.9 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.6 km

Getting around

  • Tanjung Aru Station - 3 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive

Restaurants

  • ‪Restoran Grill Fish - ‬7 min walk
  • ‪Grace Point (Food Court) - ‬13 min walk
  • ‪Sutera Harbour Resort - ‬2 min walk
  • ‪D' Lengkuas - ‬16 min walk
  • ‪Grill Fish - ‬13 min walk

About this property

The Pacific Sutera Hotel

Luxury family-friendly resort near Sutera Harbour
Located close to Imago Shopping Mall and Sabah State Mosque, The Pacific Sutera Hotel provides a golf course, a marina and a swim-up bar. Get out on the links at this resort and enjoy amenities such as a driving range and golf lessons. Treat yourself to aromatherapy, a massage or a facial at Body Senses By Mandara, the on-site spa. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a corner/local shop.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and 3 indoor tennis courts
  • Supervised childcare (surcharge), a front desk safe and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 500 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
More amenities include:
  • Memory foam beds and rollaway/extra beds (surcharge)
  • Rainfall showers, designer toiletries and deep-soaking baths
  • LCD TVs with premium channels
  • Electric kettles, daily housekeeping and desks

Similar properties

Outdoor pool, pool loungers

The Magellan Sutera Resort

  • On private beach
  • Pool
  • Hot tub
  • Spa
8.4 out of 10, Very good, 1,000 reviews
The price is ฿4,060
฿4,462 total
includes taxes & fees
11 Nov - 12 Nov
The Magellan Sutera Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 27-hole golf course
  • 3 indoor tennis courts
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • Marina
  • On a private beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Magnifying mirror
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 180.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Late check-in fee for check-in between noon and 6:00 PM
  • Rollaway bed fee: MYR 180.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at The Pacific Sutera Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at The Pacific Sutera Hotel on 19 Nov 2025 start from ฿3,192.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Pacific Sutera Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Pacific Sutera Hotel?

Self-parking is free at this property.

What time is check-in at The Pacific Sutera Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available from noon to 6:00 PM for a fee.

What time is check-out at The Pacific Sutera Hotel?

Checkout is at noon.

Where is The Pacific Sutera Hotel located?

Located in Downtown Kota Kinabalu, this beachfront resort is on the boardwalk and within 1 mi (2 km) of Sutera Harbour, Sabah State Mosque and Imago Shopping Mall. Anjung Samudera and Centre Point are also within 2 mi (3 km).

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The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1000 reviews
Rating 8 - Good. 352 out of 1000 reviews
Rating 6 - Okay. 123 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff Cleaning room every day with fresh towels
Stayed 19 nights in Oct 2025

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dinner and breakfast, beautiful property, super clean
Stayed 1 night in May 2025

10/10 Excellent

Juariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in process and beautiful place.
Stayed 2 nights in Jun 2025

10/10 Excellent

WIN

Liked: Staff & service, amenities, property conditions & facilities
Very nice place conveniently located in KK.
Stayed 1 night in Jan 2023

10/10 Excellent

FAITH

Liked: Cleanliness, staff & service, property conditions & facilities
A resort for relaxing and chill…
Stayed 1 night in Mar 2024

10/10 Excellent

Hangsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Sooooo nice people are working here. Every minute I stayed here was quite impressive. Wish I could visit again Thanks!
Stayed 2 nights in Jun 2023

10/10 Excellent

Sheelagh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful caring staff who cannot do enough to make your stay perfect. We had a lovely room on 11th floor with sea and marina views. We dined in each evening and cannot recommend this hotel highly enough.
Stayed 14 nights in Feb 2023

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Stayed 2 nights in Jul 2023

8/10 Good

Sieds

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing time, the resort is very nice and the people are helpful and friendly. Personally, we think that drinking water should be available without costs.
Stayed 3 nights in Nov 2023

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
No proper restaurants. Bad customer service
Stayed 2 nights in May 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Stayed 1 night in May 2024

6/10 Okay

SO YEON

hope for more clean
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Kids friendly hotel

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
Stayed 4 nights in Jun 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly hotel
Stayed 8 nights in Jul 2025

6/10 Okay

Wan Masjaina

Liked: Property conditions & facilities
Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Stayed 5 nights in May 2025

6/10 Okay

Wan Masjaina

Liked: Cleanliness
I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

화장실 청소는 해야죠

너무 아름다운 석양을 볼수 있어요.접수시에 직원 에일리의 친절한 응대가 여행을 더욱 기분좋게 만들어 줬어요.그러나 룸 청소는 엉망이었어요.화장실 청소는 하지 않고 수건만 갈아줘서 세면대에 곰팡이와 하수구의 머리카락이 계속 있었어요. 침구류는 바꾸지 않더라도 화장실 청소는 해야죠
Stayed 4 nights in May 2025

2/10 Terrible

David

Disliked: Staff & service, amenities, property conditions & facilities
Bad customer service. No proper restaurants.
Stayed 2 nights in May 2025

10/10 Excellent

CHIMIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
第一次來沙巴亞庇，在太平洋絲綢飯店住了兩晚，可以說是cp值高的一個渡假好選擇。
Stayed 2 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location,friendly.and helpful staff it woulf be better can provide some instant coffee or tea bags in room daily, ij.general we enjoyef our staying. thanks !
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeevaraj

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff assistance
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
中秋節住宿當日就遇上不愉快的事,要我們找旅遊平台,由平台出一份確認郵件才能入住。 其他服務和環境是滿意的
Stayed 3 nights in Sep 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for showing your hospitality/
Stayed 3 nights in Oct 2024

10/10 Excellent

Nam Wook

Liked: Staff & service, property conditions & facilities, room comfort

좋아요

깔끔하고 괜찮아요 약간 낡은거 빼고는 괜찮아요
Stayed 3 nights in Oct 2024