Thank you for your kind words, we are always happy to hear nice comments and we always wish all our guests have the best possible time here. Our friendly staff love to offer help, advice and information about the island and what to see and do. We do appologise that you did not enjoy the breakfast. We are always trying new ideas on ways to improve our buffet breakfast and try to offer a variety of foods as we understand different people from different countries may not always all like the same foods. Thank you and hope to see you again.

We are very sorry for your experience. We accept responsibility for the mistakes organising the free pick up service from Saladan Pier and we are very sorry you had to pay a 200 THB taxi. We are sad this affected your stay and wish you would have left our hotel with a better feeling. Our reception staff were very happy as always to help and assist any of our guests with information on where to go and what to see around the island and any advise or recommendations on any day trips. We love to help as we understand it is a big island with lots to do. We wish you enjoy the rest of your holiday.

Thank you so much, it was wonderful to have you stay with us and a pleasure to see you have a great time here. We hope to see you again.

Thank you for your honest review, it was a pleasure to have you stay with us. We do hope you return again in the high season. So sorry you got a bit of back luck during your time here. Our restaurant will now be open full hours from November 1st - April 15th then until 5pm. Lots of local beach restaurants for evening. Please feel free to always ask our staff for recommendations.

So sorry to hear that the cups, bowls, cutlery, glasses, cups etc were not in the cupboards as should be. We are very pleased you enjoyed your stay here and liked our happy friendly staff. We hope you had a great time in Thailand.

Thank you for your kind and honest review. It ws a pleasure to have you stay with us and you are always welcome back here

Det är mycket störande att läsa detta. Vi har ett stort team av städare och endast ett litet antal rum. Tidigare har vi läst många recensioner om obefläckad städning av hela hotellet. Vår frukost är en buffé med många alternativ så att gästerna kan äta mat av deras val och så mycket som de vill. Om du inte tyckte om vår frukost, var god och kontakta oss med eventuella förslag eller alternativ som du skulle vilja se. Kör ner? .... Vi är ett mycket nytt hotell med perfekt skick. Allt runt hela orten är ny och i perfekt skick. Är du säker på att du har rätt hotell ?. Våra gäster komplimangerar alltid standarderna för de nya rummen och städservice. Bo du på Phutara Lanta Resort ??

Nous sommes heureux que vous ayez trouvé des points positifs. Veuillez lire attentivement les détails du nom de la salle "Poolside Room" et non pas "Pool View Room". les chambres sont à côté de la piscine. Si les chambres donnaient sur la piscine, il y aurait beaucoup moins d'intimité. Bien que certains invités aimeraient cela, beaucoup ne le voudraient pas. Nous gardons les plantes, les arbres, le jardin pour offrir de l'intimité dans les chambres. Nous allons certainement regarder combien d'Unberellas sont autour de la piscine. Nos vélos sont bien meilleurs que ceux à l'extérieur que vous pouvez louer sur la route. Tous les clients qui souhaitent payer 150 THB pour un vieux vélo de l'extérieur sur la route, sans aucune sécurité ni garantie, sont les bienvenus. Nos vélos sont bien meilleurs et sont neufs et dans un état impeccable et bien entretenus. Ils sont un peu plus mais vous en avez pour votre argent. La différence que vous payez est déjà perdue lorsque vous payez de l’essence lorsque vous prenez un vieux vélo de l’extérieur qui n’a plus été utilisé depuis 10 ans et risque de tomber en panne lorsque vous êtes à mi-chemin de l’île.

Thanks for your honest review. It is difficult to impossible for us to predict the weather and we are very hesitant to provide / offer information as it can lead to issues if we get it wrong. We appologise for the delay in communication. Had we received it earlier we would have sent you a link to a weather website for more details. We are very pleased you had a great time here and received enough information to help you enjoy this beautiful island.

We are very sorry this happened and has been stopped. Only Phutara guests can use the pool. We completely understand your frustrations regarding this issue and would like to offer you a discounted stay if you were to come back to Lanta. Not quite sure what you mean about the beds looked like they had already been slept in... of course the rooms would be cleaned between guests. All guests would need to provide proof of booking when they come to check in, this is common practice. We sincerely hope you allow us the chance to change your opinion completely.

Thanks for your kind and honest review, it was nice to read. We are so pleased to have had you stay with us and we love to help all our guests with information where to go and what to do and we welcome any questions.

C'était agréable de rester avec nous et nous sommes extrêmement heureux que vous ayez passé un bon moment ici. Vous serez toujours les bienvenus ici.

Dear Wesley, We are very happy to hear that you enjoyed your room during your stay, and that you were satisfied with our resort’s location. We are terribly sorry to hear about your negative experience and have since investigated and solved this issue, thank you for your feedback. At Phutara Lanta Resort, it is always our intention to provide friendly, hospitable service to all of our guests, without exception. We are glad that everything else met your expectations. We truly hope you had a wonderful and enjoyable time in Koh Lanta, you are always welcome at Phutara Lanta Resort.

Dear Valued Guest, Thank you for your feedback. We are sorry that your experience at Phutara Lanta Resort did not meet your expectations. It is always our intention to provide our guests with a wonderful experience so they can leave Koh Lanta with pleasant, long-lasting memories. We would like to kindly inform you that our hotel was just recently built and completed in 2015. All rooms are new, modern and spacious. Every evening we turn the outside building lights and garden area lights on at 6:00pm. We leave the lights on all night so guests can walk back to their rooms safely. We are sorry that this area seemed dark during your stay. Our pool is cleaned by professional cleaners multiple times each week so we are surprised to hear that some areas were not completely cleaned. We have informed the company of this complaint so we can make sure that this doesn’t happen again. We are sorry that the discussed items above didn’t meet your expectations. We hope you still enjoyed your time on Koh Lanta. You are always welcome at Phutara Lanta Resort.

Thank you so much, we always appreciate honest reviews even if there is negative comments as it allows us to grow as a business and always improve. After your comments we have made lots of changes with our buffet breakfast. Any guest who stays with us always is offered a discounted rate should they ever return. We definitely wish to see you here again.

Vielen Dank, es war schön Sie kennenzulernen und Sie bei uns zu bleiben und wir freuen uns sehr, dass Sie eine tolle Zeit hier verbracht haben. Wir hören alle Bewertungen gut oder schlecht an und wir haben viele Änderungen an unserem Frühstücksbuffet vorgenommen. Wir bieten eine größere und erweiterte Menüoption für das Frühstücksbuffet mit einer frisch zubereiteten Eier- / Pfannkuchenbar und neuer Ausrüstung. Wir würden uns freuen, Sie wieder hier zu sehen und bieten Ihnen einen reduzierten Preis. Alles Gute vom Phutara Lanta Resort Team

Kiitos rehellisestä uudistuksesta. Otamme kaikki arviot vakavasti ja pyrimme aina parantamaan ja parantamaan liiketoimintaamme ja vieraillemme. Teemme aina muutoksia ja parannuksia, ja buffet-brekfastilla on nyt monia muutoksia, ja toivomme, että se on paljon parempi. Toivomme nähdä teidät uudestaan ja toivotan teille onnea.

Thanks so much for your kind and lovely review. We are very pleased you had a great time here. We had some other reviews about the other guests using the pool so we had to stop this. We originally thought there would be a little better atmosphere if other people used the pool but after some negative reviews we now offer the pool only to Phutara guests. We are very pleased you enjoyed your time with us. Our staff are always happy and smiling and always have time for our guests.

Thank you so much, it was a pleasure to have you stay with us and you will always be welcome back here

We are extremely pleased that you had a great time staying with us. We are always ready and willing to go the extra mile to ensure our guests have a comfortable, relaxing and enjoyable stay with us. We are always open to suggestions and new ideas too and are always aiming to constantly improve.

We are very disappointed when we see a review of 3 star without any text or communication. We want to know why we have received such a low and unusual review so that we may address any issues should it be necessary.

Thank you for your kind and honest review, we appreciate every review and are always very interested to know what our guests think and how our guests feel. We will always strive to improve and will always be here for our guests. We are pleased to announce that we have now stopped the a la carte breakfast menu and instead have a full buffet from 7am to 10am each day, our guests seem to be loving it already :-)

Tak for dine venlige og ærlige ord. Vi elskede at have dig bo her og se dig nyde vores udvej og øen.