2/10 แย่มาก
Kristina, Knoxville
เดินทางกับสัตว์เลี้ยง, เดินทางเพื่อธุรกิจ
15 พ.ย. 2025
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The room its self was fine, however the customer service was horrible. The manager or owner of the property was rude, disrespectful and mean. I have worked the front desk of hotels since 2018 and know very well how someone is so supposed to carry themselves when speaking with a guest. He came banging on my door and then opened my door without permission and screamed at at me saying I needed to checkout or pay when I had already paid for the reservation and checked in the orevious night to extend my stay. He kept questioning if my dog was truly a service animal implying that I was lying. He also made disrespectful remarks about me and my family being homeless and junkies when we’ve never done drugs. When I showed him that he was wrong he didn’t even so much as look my direction or offer an apology. He was like this n for the entire stay. I’ve never felt more belittled as much as I was this last few days.besides that, there were roaches in the room and housekeeping never came to exchange linens or take the trash etc. I will never stay there again. And I cleaned the room spotless on my way out and he refused to give me my $100 deposit back.
Kristina
เข้าพัก 1 คืน, พฤศจิกายน 2025