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"I rarely leave negative reviews, but this was without question the worst hotel experience I have ever had. From the moment we arrived, the service was unacceptable. The staff was not only unhelpful, but outright rude and, at times, offensive. We were forced to wait over an hour just to check in, and during that time it became clear that the focus of this property is pushing timeshare presentations—not providing a quality guest experience. We simply wanted a room for the night, not to be pressured into a sales pitch. When we finally got to our room—after climbing stairs because there was no elevator—we were extremely disappointed. The room was outdated, dingy, and unclean. To make matters worse, there was an exposed electrical box that appeared unsafe and certainly not up to code. The billing was just as frustrating. We were overcharged for the room and hit with an additional $40 “resort fee” that was never disclosed upfront—and for amenities we never used. This entire experience felt misleading and poorly managed from start to finish. Between the lack of transparency, the condition of the property, and the treatment by staff, I would strongly advise others to stay away from this hotel."

"Pool awesome but quest services were below par."

"Good"

"Rooms was very clean and modern. Staff was helpful, breakfast was great as long as u got it early enough otherwise you’ll be in line forever. Pool is GREAT, bar is very nice, both hot tubs are great."

"Great "

"Stayed in a two-bedroom villa, Building 1, for 4 nights. Room 1208. My villa was recently renovated, clean, and spacious, with a balcony. Kitchen had updated appliances that were in very good condition. Kitchen was stocked basic items like plates, cups, forks and knives. If you're looking to make something specific like pasta, it did not have a strainer or colander. There was housekeeping daily, which was a nice surprise. Breakfast was very good and complimemtary. It was buffet style and you had to show a bracelet every morning, very good options including pastries, breads and an omelette station. Used pool area daily, open until 9pm. Clean and refreshing. Did one load of laundry which was also complimentary, washer and dryer included. Did a lot of research for hotels and I am very happy with Embassy Suites at Sunset Walk would definitely return. For the amount that I paid for the resort, it was definitely worth it!! They offer a shuttle, but we didn't need to use it. Also excited that it's dog friendly, we did not bring our dog this time but will definitely keep that in mind in the future. "

"The room was extremely clean and comfortable. The furnishings and decor were nice. The area was safe and quiet."

"Great property!"

"You have to level set with yourself if you stay here; if you’re looking for a place to rest your head for a few nights, grab a quick bite and mostly not be there, you’ll do great. However, if you want to feel at home for a stay, this is not for you. The lobby gives a great welcome with a view of one pool, a Dunkin, bar and restaurant. Once you pass that area, the story changes; the cleanliness declines dramatically and the areas under renovation increase. We had to change our room 3x before finding one that was tolerable. Tolerable meant accepting dirty carpets and a bathroom that could use some love. The staff was friendly in making the switches. No problems with the staff or commons areas. The rooms were just not up to par despite the bed being comfortable."