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"Todo excelente, muy atentos, pasaron a mis niños a la alberca para que se divirtieran mientras esperabamos la habitación, ya que llegamos horas antes del check in, todos atentos y serviciales"

"Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture...

"Clean room and very friendly and helpful staff "

"Excelente ambiente, tranquilidad y confianza, personal amable "

"So it was so good because I like swimming with my family and friends. The staff were beyond amazing, courtesy and professional, a big shout out to Jose and Diego! I really enjoy my stay and this place will be my prefer accommodations ever time I visit Mérida! "

"Bonito y centrico"

"El desayuno q incluye no es desayuno continental.....no cumple No se puede acceder a la alberca hasta las 10 de la mñana"

"Staff is friendly, property is clean. About 10 free car parking spots are available in the hotel premises. Food at the hotel restaurant is good but pricey as compared to another hotel restaurant. They sell beer at 80 Peso while gas station was selling at 26 Peso. I understand the reason for higher pricing but it is very high and the menu is limited. Air conditioning was working fine without any issues."

"Comfortable bed, nice rain shower with plenty of hot water. Relatively quiet for being in a busy area. I would not go to the restaurant attached even though it is not associated with the hotel. Parking just behind the hotel with covered spaces was well lit at night."

"The accommodations were wonderful, as was the staff. They were some of the most gracious people that I've ever met. The owner wrote me a beautiful note welcoming me, and it was made even better with the sweet treats that she provided me from her bakery. I will always stay at the Tree House Hotel when in Mérida. The customer service rivals any of the big hotels. They even remembered that I liked bacon. Sounds insignificant but it meant a lot to me. Stay, you'll thank me later. 💕"

"En general bien la estancia y el hotel, sin embargo, las condiciones del área de la regadera en mi habitación ya requiere una limpieza profunda o renovación."

"Me gusto mucho mi hospedaje este nuevo hotel Tiene una excelente ubicación y el personal es muy amable. Lo recomiendo :) "

"Muy buena atención "

"Buenas tardes, si, todo excelente cerca de la catedral y varios comercios cerca . Dónde comprar algunos recuerdos. Todo muy bien 👌 pronto volveremos. Gracias por todo!! Exactamente tarde para todos!!"

"Todo muy bien "

"A delightful place to stay. Lovely meals from the restaurant. Beautiful buildings, decor, and pool area. The only disappointments being no coffee making facilities or fridge in the room. Merida is hot! A fridge to keep water and other drinks cold would be most welcome. "

"ESTUVE EN LA ALBERCA CLIMATIZADA QUE FUE EXCELENTE Y EL DESAYUNO DELICIOSO"

"Mansión Mérida is spectacular. We were welcomed with a drink and a fruit basket, and loved the daily treats in our room. The room upgrade was stunning, and the pool was incredibly refreshing. The service from the concierge team was world-class, and meeting the owner, Don Raúl, was a highlight. He even took a photo of us, which was delivered in a frame in our room and he met us as we were leaving to give us a thank you letter. Breakfast was delicious and the hospitality was truly personal. A gem...