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"Clean straight forward"

"Overall very average. I didn’t get the room I booked. No one was around to sort anything out."

"Great location within walking distance to the airport"

"Lovely Hotel with restaurant. Breakfast was very nice using good quality ingredients. I particulalry enjoyed the bacon. The restaurant was also very good for meals. Location was convenient for the centre of Stevenage. Staff were helpful and attentive."

"Staff were very helpful & the hotel was just like it is in the photos"

"The room was clean but I would have liked a safe and sheer curtains it didn't feel private or secure. The staff were friendly but their energy i found wanting and not customer focused. Having said that Charlie and Makency were the exception and were very helpful to me. The bar was very badly looked after lots of tables not cleared quickly and very slow service. There is good potential with the staff they need to be more focused on what is going on in their workplace. Overall I found the...

"Lovely breakfast and great staff. Hotel and room generally felt a bit worn down as did the area but fine for a flying visit or somewhere to lay your head."

"The room was very basic and on the 3rd floor. I wish I had know as I had a very heavy bag to take to my room. The bathroom was one floor down. It is very close to the airport which is why I stayed there and very affordable.."

"I recently stayed at this venue and found it very pleasant. The room was clean and tidy, with a comfortable bed that made for a restful night’s sleep. The location was convenient, with the venue nearby, making it easy to get around. The staff were very helpful and welcoming, which added to the enjoyable experience."

"Maria in restaurant she is amazing"

"This is a nice hotel. Room was clean, bed was comfortable, it was fairly quiet, and had all the expected amenities (towels, hairdryer, iron, kettle etc). However, the shower didn't drain quickly enough for the amount of water coming through so it overflowed onto the bathroom floor very quickly. The room was also a bit smaller than expected for a deluxe room. Breakfast was nice, the bar was small but adequate. Overall, fine for a night's stay."

"The bathroom"

"Check in OK Room very small and smelt of damp, couldn’t leave the window open as lots of outside noise so had to put up with the stink. TV wasn’t tuned. Bad night’s sleep with people coming and going, smell and room temp"