Good afternoon Tamara,Thank you for the lovely review comments & excellent 5/5 score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & if you ever return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

Good afternoon Kristy,Thank you for your 4/5 review score. I am pleased to see from this that you enjoyed your stay. If you return to Kilkenny, you are welcome to stay here again.Kind Regards,

Good afternoon Tara,Thank you for the excellent 5/5 score & lovely comments, we are most grateful. I am delighted to read that you enjoyed your stay & if you ever return to Kilkenny, you are more than welcome to stay with us again.Kind Regards,

Good afternoon Yvonne,Thank you for the review score. We appreciate all feedback as we do strive to keep our guests happy.Best Regards,

Good afternoon Kieran,Thank you for your excellent 5/5 review score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & that everything was to your liking; you are welcome here again anytime.Kind Regards,

Good evening Patricia,Thank you for your lovely review comments & excellent 10/10 score, we are most grateful. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Kenny,Thank you for your review; we appreciate all feedback as we do strive to keep our guests happy.Kind Regards,

Good afternoon Mary,Thank you for your review comments & score given, we appreciate all feedback. I am sorry to read that the bar food was not to your liking' had you said this to a member of the bar staff at the time they would have been more than happy to assist you.Kind Regards,

Good afternoon Emily,Thank you for the lovely review comments & excellent score 5/5 score given, we are most grateful. I am delighted to see from this that you enjoyed your stay, maybe we will see you again sometime.Kind Regards,

Good afternoon Mark,Thank you for the lovely review comments & excellent 5/5 score given, we are most grateful. I am pleased to see from this that you enjoyed your stay; perhaps we will see you again sometime.Kind Regards,

Good afternoon Ann,Thank you for the lovely review comments & excellent 10/10 score, we are most grateful. I am pleased to see that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Juha,Thank you for the lovely review comments & 8/10 score, we do appreciate that. I am pleased to see that overall you enjoyed your stay; perhaps we will see you again sometime.Kind Regards,

Good afternoon Caroline,Thank you for your review comment & score given; we appreciate all feedback as we do strive to keep our guests happy.Kind Regards,

Good afternoon Elisa,Thank you for the review comments & excellent 5/5 score, we are most grateful. I am delighted to read from this that you enjoyed your stay, you are welcome here again anytime.Kind Regards,

Good afternoon Katherine,Thank you for the lovely review comments & excellent 5/5 score given, we do appreciate that. I am pleased to see from this that you enjoyed your stay; maybe we will see you again sometime.Kind Regards,

Good afternoon George,Thank you for the excellent 10/10 review score, we do appreciate that. I am delighted to see from this that you enjoyed your stay; you are welcome here again anytime.Kind regards,

Good afternoon Joel,Thank you for the 8/10 review score, we are most grateful. I am glad to see from this that you enjoyed your stay. Perhaps we will see you again sometime.Kind Regards,

Good afternoon Aidan,Thank you for the wonderful review comments & excellent 5/5 score given, we really do appreciate this. I am so pleased to read that you were treated so well here & that everything was to your liking, as you were such delightful guests.You are more than welcome here again anytime.Kind Regards,

Good afternoon Anthony,Thank you so much for the amazing review comments & excellent 10/10 score, I really do appreciate that. I am delighted to read that you enjoyed your stay - it really was a pleasure meeting you all & you are welcome here again anytime.Wishing you all continued success with your show.Kind Regards,Brendan

Good afternoon Kathleen,Thank you for the lovely review comments & 8/10 score given, we are most grateful. I am pleased to see that overall you enjoyed your stay. There is no lift & this is stated in the property amenities section on the Hotels.com website but we always offer guests assistance with luggage.Kind Regards,

Good afternoon Anna,Thank you for your excellent 5/5 review score, we are most grateful. I am glad to see from this that you enjoyed your stay.Kind Regards,

Good afternoon Heidi,Thank you for the excellent 8/10 review score, we do appreciate that. I am happy to see from this that you enjoyed your stay.Kind Regards,

Good afternoon Charles,Thank you for the lovely review comment & excellent 5/5 star score, we are most grateful. I am happy to see from this that you enjoyed your stay.Kind Regards,

Good afternoon Natalie,Thank you for your lovely review comments & excellent score given, we are most grateful. I am pleased to see that you enjoyed your stay & you would be welcome here again anytime.Kind Regards,

Good afternoon Shelly,Thank you for the lovely review comments & excellent scores given, we are most grateful. I am delighted that you both enjoyed your stay & that everything was to your liking. If ever you return to Kilkenny, it would be a pleasure to welcome you here again.Kind Regards,

Good afternoon Deborah,Thank you for the lovely review comments & excellent 4/5 score given, we are most grateful. I am sorry to read that the bar food was not to the standard on the night you stayed here; I am glad that everything else was to your liking.Kind Regards,

Good afternoon Arnold,Thank you for your review comments, we appreciate all feedback as we do strive to keep all guests happy. I am sorry to read that you had so many issues with our hotel, this is most unusual.Best Regards,

Good afternoon Patricia,Thank you for the lovely review comments & excellent 10/10 score, we are most grateful. I am delighted to see that you enjoyed your stay & it would be a pleasure to welcome you here again anytime.Kind Regards,

Good afternoon Gerard,Thank you for the excellent 10/10 review score, we do appreciate that. I am glad to see from this that you enjoyed your stay & we would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Wulliam,Thank you for the lovely review comments & score given. There is more than one socket in all rooms & we do also have plug extention leads if a guest requires one.Kind Regards,

Good afternoon Erica,Thank you for the very good review score. I am glad to see from this that you enjoyed your stay & would be pleased to welcome you here again sometime.Kind Regards,

Good afternoon Lea,Thank you for the 5/5 star review score, we do appreciate that. I am glad to see from this that you enjoyed your stay. Maybe we will see you again sometime.Kind Regards,

Good afternoon Ben,Thank you for your lovely review comments & 4/5 Star score, we are most grateful. I am pleased to see that everything was to your liking & if you return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

Good afternoon Heike,Thank you for your lovely review comments & score given, we are most grateful. I am happy to see that you enjoyed your stay & you would be welcome here again anytime.Kind Regards,

Good afternoon Richard,Thank you for the lovely review comments & excellent 5/5 score, we are most grateful. I am pleased to see that overall you enjoyed your stay & we would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Florine,Thank you for your review comments, we appreciate all feedback from guests. I am pleased to see that on the whole you enjoyed your stay. I am sorry to read about the issue with cleanliness, we did have new housekeeping staff in training while you were here; they have been advised to be more attentive to detail.Kind Regards,

Good afternoon Eleanor,Thank you for your review score, we appreciate all feedback from guests.Kind Regards,

Good afternoon Damian,Thank you for the lovely review comments & excellent 5/5 score, we do appreciate that. I am pleased to see that you all enjoyed your stay; if you ever return to Kilkenny, we would be delighted to welcome you here again.Kind Regards,

Good afternoon Gavin,Thank you for the excellent 10/10 review score, we do appreciate this. I am delighted to see from this that you enjoyed your stay & that everything was to your liking. Maybe we will see you again sometime.Kind Regards,

Goof afternoon Diane,Thank you for your lovely review comments & excellent 5/5 score, we are most grateful. I am delighted to see that you enjoyed your stay & would be pleased to welcome you here again anytime.Kind Regards,

Good afternoon Marian,Thank you for the excellent 10/10 review score, we are most grateful. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Valerie,Thank you for the excellent 10/10 review score, we do appreciate that. I am pleased to see from this that you enjoyed your stay & I would be delighted to welcome you here again anytime.Kind Regards

Good afternoon Nicola,Thank you for the excellent 10/10 review score, we are most grateful. I am happy to see from this that you enjoyed your stay & it would be a pleasure to welcome you both here again anytime.Kind Regards,

Good afternoon Tracy,Thank you for your review comments & excellent score, we are most grateful. I am glad to read that you enjoyed your stay & would be pleased to welcome you here again anytime.Kind Regards,

Good afternoon Chris,Thank you for your review, we appreciate all feedback from guests. I am sorry to read that the bar food was not to your liking.Regarding your your other comment - You did in fact book "Room Only" rate, so you would have been asked to pay for breakfast in the morning. I suggest that you read your confirmation of reservation that Expedia sent to you & you will see that this is true.Kind Regards,

Good afternoon Craig,Thank you for your review, we appreciate all feedback from guests. I hope you enjoyed your stay as we do strive to keep all guests happy.Kind Regards,

Good afternoon Janice,Thank you for your lovely review comments & excellent scores, we do appreciate that. I am pleased to see from this that you enjoyed your stay & would be delighted to welcome you here again anytime.Kind Regards,

Good afternoon Patricia,Thank you for your lovely review comments, we are most grateful. I am pleased to see that you enjoyed your stay & would be glad to welcome you here again anytime.Kind Regards,

Good afternoon Susan,Regarding your feedback, check-in time is from 1500hrs. One of my colleagues emailed you in error advising you that you could check-in at 1400hrs. We need to allow housekeeping staff enough time to service rooms after previous night's guests & this was explained to you.You are mistaken in saying that you were given the wrong room type - you reserved a Superior Double room with Double bed & that is exactly what was allocated & given to you.You are mistaken in saying that you were overcharged - I suggest that you look at the confirmation of reservation & your credit card receipt again & you will see that both amounts are exactly the same.Regards,

Good afternoon Glenn,Thank you for your review comments, we appreciate all feedback from guests. I am sorry to read that you did not sleep well. As I am sure you are aware, the preference for soft or firm mattress is an individual thing & varies from person to person. I hope you enjoyed your stay in all other respects.Kind Regards,