When I checked in, I was sent to general room - a finally got the room I paid for. Also, everything is great (but noisy) except the restaurant has terrible service- 1 hour to get food and hard to get staff to get/pay bill
This was my third time there; but my worst. There was a foul smell from the room and some smell of dust. Breakfast was beyond par. I have had better days. When I asked to be considered for an upgrade on VIP status and also just being third visit, the email was ignored.