Centara hotels in Khao Lak

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"Clean room, fantastic facilities, great buffet breakfast and very good location. The resort exceeded our expectations. Would highly recommend to families."

"gorgoeus spotless rom; fantastic staff and service! "

"This is a new property and you can feel it (in a good way) Staff especially the site managers are lovely and very professional The rooms are clean, spacious, and comfortable. The pools are all very well thought out. Our baby enjoyed the kids pool and the beachfront pool is beautiful with a very nice vibe - music is just the right volume. The beach here is nicer than other resorts weve stayed at in khao lak. I recommend this hotel for sure."

"yes"

"Our honeymoon at Robinsons Khao Lak was truly spectacular! Everything exceeded our expectations, from the resort facilities and the food to the exceptional friendliness of the staff. Thank you for making our trip so special and memorable. Although we came as a couple this time, we are already planning to return with our entire family in the future. We are sure our family would have an equally wonderful time here! The only small issue we encountered was that it was quite difficult to get a Bolt taxi around the resort area, which made transportation challenging at times. If this minor inconvenience could be addressed, this resort would be absolutely perfect."

"Staff were wonderful, the rooms were clean, pool was spotless and the food was great!"

"Everything was fantastic. Swim up room was incredible. Agree with other reviews about the hotel restaurant being pricey compared to restaurants less than a 5 min walk down the beach (with better quality food!). Would definitely stay here again if we returned to Thailand. "

"Warm welcome we had the grande suite room which have just been refurbished, great location "