"I don't know if my expectations were too high but I had always wanted to stay at this resort. I've been to Key West numerous times and have always wanted to stay here. My husband and i stayed for 4 nights late April and it really did not meet expectations. First off, we did not book the most basic room, we booked a King Balcony room and there were at least 5 other rooms less expensive. I put in the notes that we were celebrating our Babymoon and there was no mention or even congratulations or consideration which i thought was odd for a resort of this caliber. We also got a balcony room in the worst possibly building on the property, overlooking a parking lot and loud street. You would think for almost $3K for 4 nights you would get something a little nicer. Also, the room needed help. The bathroom was dirty and the draws in the sink vanity were visibly broken. The light in the fan would randomly turn on in the middle of the night and wake me and my husband up too. Also, I tried calling the front desk for more pillows and the phones don't work so i had to go there and ask (apparently they have been having ongoing issues). Also be prepared to have to wake up at the crack of sawn to get a chair near the shores pool (closest to the beach) as by 8am there books and towels reserving every single one. Unfortunately, we never got the opportunity to sit by the pool. It's a beautiful location with lots of amenities, i just expected more for the price."