I booked a room at this property after great reviews from my friends and amazing recommendations. My experience however was totally different and I found the staff very inhospitable, especially the security team. From the moment I arrived, the security and bell boys were downright rude. They were annoyed that I stopped the car in front of the hotel to unload my bags and were rushing me to go to the parking (maybe because of my skin colour, I don’t know). I was driving a rental car from Tbilisi to Kazbegi. I parked my car at the hotel, and provided my car plate number during check-in. However, there was a ‘function’ planned for the next day and all guests had to move their cars from the parking lot. Instead of calling me directly, since I had provided my car number, they called the police to get my car removed, who then called the rental owner, who then called me. And the staff extremely unhelpful to provide an alternate parking and I was told to park on a hillside next to the hotel, where most sedan couldn’t park. The next day, when I was checking out, they did not even allow me to get my car inside to load my bags and I had to drag my luggage for 100 meters to exit gate. I had specifically asked about parking when booking and if it was not available, due to some function for a higher order guest of the hotel, they should have at least informed the clueless second rated guests who are staying at the hotel about unavailability of parking, or at least provided an alternate.