"Due to the Indigo flight chaos, we reached Chennai very early around 8:30 AM, instead of our scheduled 3:00 PM check-in. We requested an early check-in, and Ms. Kashish at the front desk went above and beyond to help us.
She arranged an early check-in within 30 minutes, provided breakfast access, and ensured everything was handled smoothly. The entire process was stress-free after a very tiring journey.
The next day, we also requested a late checkout, and she was kind enough to accommodate that as well. Throughout our stay, we contacted her a few times for assistance, and every request was handled promptly and professionally.
Ms. Kashish truly made our stay comfortable, smooth, and memorable. She is extremely accommodating, courteous, and proactive. A big thank you to her and the Hyatt Chennai team for such excellent hospitality.
Highly recommended 👍
"