Search Hotels Near Mundo Acuático, Santiago de los Caballeros

"Very clean and upscale. "

"Room was spacious and cleaned very comfortable. The staff was super friendly but professional and attentive at the same time prices at the hotel restaurant were reasonable and the food was delicious hotel is located right next to a mall which was very convenient. Overall I would recommend staying here. "

"Everything about this property is amazing...the only negative is that some of the other guests are very rude. In the room next to ours on our second night, they were yelling, moving things around and laughing after 10 pm and the next morning before 7 am. "

"10/10 me sentí como en casa muy cómodo y seguro una tranquilidad impresionante y la limpieza del edificio 10/10 súper recomendable "

"Everything, host was great. Had everything we needed and wanted. Would recommend this place to anyone. "

"The was excellent "

"Very Disappointing Experience – Poor Communication and Unfulfilled Promises My experience was extremely disappointing. Communication was poor from the start. The location was very difficult to find, and upon arrival, the security staff had no information about our booking. We tried calling the person in charge multiple times, but he never answered. Even the security guard attempted to contact him with no success. Despite showing the booking details to security, we were left waiting at the gate for three hours. As newcomers to the country with no local contacts, this was incredibly stressful. Eventually, we had no choice but to book a room at the Marriott hotel, which cost us $395 for just one night. Later, when we called the number again, someone finally answered. I asked why we hadn’t received the room number, gate code, or key information. He falsely claimed he had sent it via WhatsApp. When I asked for proof, he admitted he hadn’t actually sent anything and apologized for not answering the phone. He promised a $100 refund, which we never received. When we finally did see the property, it was in poor condition: • No hot water • The place had a strong, unpleasant odor • The bed had hair all over it from a previous guest • Overall, it was unhygienic and not welcoming I absolutely do not recommend this place. The experience was frustrating, unprofessional, and a waste of time and money. "