Hotel Cypress Karuizawa

Property class: 3.5

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Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort are located near Hotel Cypress Karuizawa, which provides a terrace, shopping on-site and a garden. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Japanese Western Room Non smoking

A hotel room with a large bed, a bedside table, a mirror, a window with blinds, and a view of the hallway.

Japanese Western Room Non smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Beds

View all photos for Urban Japanese Western Room Non smoking

A modern living room with a sofa, a coffee table, and a dining area with a table and chairs.

Urban Japanese Western Room Non smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 4 Single Futons

View all photos for Urban Twin Room, Non Smoking

A hotel room with two beds, a sofa, a small table, and a mirror.

Urban Twin Room, Non Smoking

  • 70 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Comfort Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a telephone, and a mirror.

Comfort Twin Room, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a small table, two chairs, and a nightstand with lamps.

Standard Twin Room, Non Smoking

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Non Smoking

A hotel room with two beds, a sofa, a mirror, and a large window.

Deluxe Twin Room, Non Smoking

  • 59 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Hollywood Twin Room, Non Smoking

A hotel room with a large bed, a sofa, a desk, and a TV.

Hollywood Twin Room, Non Smoking

  • 5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

A hotel room with two beds, a desk, a chair, and a nightstand with lamps.

Junior Suite, Non Smoking

  • 7 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds

View all photos for Family Suite, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Suite, Non Smoking

  • 80 sq m
  • Sleeps 6
  • 4 Large Single Beds and 2 Single Sofa Beds

View all photos for Cypress Suite Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a mirror.

Cypress Suite Room, Non Smoking

  • 11 sq m
  • Sleeps 8
  • 4 Large Single Beds and 4 Single Futons

View all photos for Deluxe Japanese Western Style Room, Non Smoking

A living room with a sofa, chairs, a table, and a kitchen area in the background.

Deluxe Japanese Western Style Room, Non Smoking

  • 6 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
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About the area

Karuizawa is home to Hotel Cypress Karuizawa. Karuizawa Prince Hotel Ski Resort and Hoshino Onsen Hot Spring are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Karuizawa Prince Shopping Plaza. Looking to enjoy an event or a game while in town? See what's happening at Karuizawa Indoor Tennis Court or Karuizawa Kazakoshi Park Ice Arena. Spend some time exploring the area's activities, including skiing. Visit our Karuizawa travel guide
Map
Karuizawahigashi 287-1, Karuizawa, Nagano, 389-0104

What's nearby

  • A waterfront with a shopping plaza named Prince Shopping Plaza.
    Karuizawa Prince Shopping Plaza
    7 min walk - 0.7 km
  • A train station platform with a wooden shelter, a red-roofed building, and stone paving.
    Karuizawa Station Building Memorial
    10 min walk - 0.9 km
  • A calm river reflecting vibrant autumn foliage.
    Kumoba Pond
    11 min walk - 1.0 km
  • A snow-covered landscape with a mountain in the background, a ski slope, and a town in the valley.
    Karuizawa Prince Hotel Ski Resort
    3 min drive - 1.7 km
  • Old Karuizawa Ginza Street
    2 min drive - 2.0 km

Getting around

  • Karuizawa Station
    13 min walk

Restaurants

  • 軽井沢 味の街
    16 min walk
  • 軽井沢フラットブレッズ
    18 min walk
  • 御曹司 きよやす庵
    16 min walk
  • やまへい 軽井沢店
    14 min walk
  • L'ATELIER de Cafe & Deli
    18 min walk

About this property

Hotel Cypress Karuizawa

  • Hotel near Karuizawa Prince Shopping Plaza
  • Close to Karuizawa Prince Hotel Ski Resort, Hotel Cypress Karuizawa provides a terrace, shopping on-site and a garden. Be sure to enjoy a meal at any of the 4 on-site restaurants. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
  • Other perks include:
    • Free self-parking
    • Buffet breakfast (surcharge), bike hire and luggage storage
    • A lift, a front desk safe and a vending machine
    • Guest reviews speak well of the overall condition
  • Room features
  • All 86 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
  • Extra amenities include:
    • Bathrooms with deep-soaking baths and bidets
    • Fridges, housekeeping and desks

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  • Air-conditioning
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Frequently asked questions

Is Hotel Cypress Karuizawa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Cypress Karuizawa?

Self-parking is free at this property.

What time is check-in at Hotel Cypress Karuizawa?

Check-in start time: 3 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Cypress Karuizawa?

Checkout is at 10 AM.

Where is Hotel Cypress Karuizawa located?

Situated in Karuizawa, this hotel is within a 15-minute walk of Kumoba Pond and Karuizawa Prince Shopping Plaza. Karuizawa Flower Museum and Karuizawa Station Building Memorial are also within 15 minutes. Karuizawa Station is 13 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Cypress Karuizawa Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 178 out of 352 reviews
Rating 8 - Good. 141 out of 352 reviews
Rating 6 - Okay. 24 out of 352 reviews
Rating 4 - Poor. 4 out of 352 reviews
Rating 2 - Terrible. 5 out of 352 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
生演奏を聴くことができました。 癒されました！
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
従業員さんの対応がとても良かった
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
部屋は広さも十分で快適に過ごせました。
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ありがとうございました😊
Stayed 2 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

感染予防もしっかりしてありました。

このご時世に誰もいない中、ラウンジから響いてくるピアノの生演奏が心を癒してくれました。 演奏者に拍手です。
Stayed 2 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋が広く快適でした！
Stayed 1 night in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広いお部屋でのんびり過ごせました。
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
臨機応変の対応をして頂き、有り難かった。
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
何度も利用していますが、立地、施設（部屋、大浴場、レストラン）、サービス、価格等、軽井沢ではピカイチだと思います。 引き続き何度も使わせていただきます。
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応がとても良かったです
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また行きたいと思います！

お部屋が広くベランダもあり、窓を開けるとまわりの木々の香りがして快適に過ごせました。室内着がもう少し良くなると、最高だと思います。 とても居心地の良いホテルでした。また利用したいと思います。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

コロナ対応

全てコロナ対応、2日滞在で部屋の掃除も何もない 館内は綺麗になっているが、大浴場のヒノキがぬるぬるで、滑った時ヒノキが爪に刺さった。 ベットのマットレスが硬過ぎて、最悪の寝心地だった。
Stayed 2 nights in Aug 2020
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
なぜエレベーターが一基しかない。また時間が長くて階段を使いました。
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Middle Hotel

ホテル側のサービスが　行きすぎず　足らなすぎず　ほどよい感じでした。
Stayed 1 night in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
緊急事態宣言が明けに予約をしたが、直前になってコロナの感染者が増えてきた中での東京都内からの旅行であったためキャンセルするか悩んでいたがホテルの方達も感染予防対策に努められていて行って良かったと思いました。
Stayed 1 night in Jul 2020
Verified review

6/10 Okay

Disliked: Staff & service

残念なサービス

ホテルフロントスタッフの対応力があまり良く感じられません。 新人スタッフなのかわかりませんが 連泊にも関わらず名前も顔も覚えて頂くことが出来ず残念でした。 ホテル自体はとても綺麗で過ごしやすく感じましたが、サービスのレベルが評価ほど良いものではなかったのが残念です。 朝食を選ぶ際もホテルサイドの都合かわかりませんが、洋食和食の選択肢を勝手に選ばれた感があり個人的には和食がよかったのです。 またコロナの影響で様々なサービスが出来ない事は承知の上ですが、バーカウンターが使用出来るのか？伺った際にも、 申し訳なさを感じない説明の仕方と態度で コロナの影響で運営出来ないのがあたかも当たり前ですけど何か？と言っているような説明の仕方でした。 食事に関しては可もなく不可もなくと言った印象です。 一流のホテルを目指すのであれば もう少しホテルスタッフサイドの教育や サービスの姿勢、おもてなしの精神を 磨いてほしいです。 おそらく、こちらのホテルはもう 使うことは無いと思います。 駅から近い利便性を選ぶお客さんが 多いのかわかりませんが 少し天狗になっているような気もします。
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1泊朝食付きの朝食がとても美味しかった。大満足でした
Stayed 1 night in Jul 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
子供がいるのに階段ばかり。何をするのも同線が悪い
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
コロナの関係で行って行っていなかった浴場が再開したとフロントで聞いたのでオープン時間を聞いたら、小さい施設案内を指して「こちらに書いてあります」と言われた。プロのホテルマンなら施設の大体の情報を覚えているべきではないかと思った。若い女性スタッフなので仕方ないのでしょうか。
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
また記念日や女子同士でも来たいなと思う綺麗で素敵なホテルでした。アメニティーも良かったです！ありがとうございました。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

スタッフが素晴らしい！

スタッフの対応、特に対人スキルが素晴らしかった。 また、宿泊したいと思わせる滞在体験でした。
Stayed 2 nights in Mar 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コロナ騒ぎ中ということもあると思うけど それを差し引いても朝食はもう少し どうにかならないかなあと思うほどの内容。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ペットボトルの水があるともっと良かったと思います。ですがとても気持ちよく泊まれたので次も泊まりたいと思いました。
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

房間舒適，但欠缺員工協助

房間很大及舒適，但員工欠缺熱誠，沒有員工協助推行李，因為行李需要搬數級樓梯才可以到一樓，所以入住和離開時都要自行搬行李實在有點困難，望能改善。
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent experience. Staffs are very friendly and very helpful.
Stayed 2 nights in Feb 2020