The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Enjoyed out stay at Serene Kandy.
The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast.
Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Trenton
เข้าพัก 1 คืน, มิถุนายน 2025
6/10 พอใช้
nerina
26 ก.พ. 2025
ชื่นชอบ: พนักงานและบริการ
nerina
เข้าพัก 3 คืน, กุมภาพันธ์ 2025
8/10 ดี
Mads
21 ก.พ. 2025
Mads
เข้าพัก 5 คืน, กุมภาพันธ์ 2025
6/10 พอใช้
Ishbel
เดินทางกับครอบครัว
6 ก.พ. 2025
ชื่นชอบ: ความสะอาด
Ridiculously expensive room
Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .