The hotel is super modern and nice, but the staff, made up mostly of imported (non-Icelandic), young labor left me wanting. We showed a little early and could not check in and then were denied a cup of coffee while we waited for rooms to be ready. We could see the coffee machine on the bar. Although the hotel was generally clean, one of our supposedly clean bath towels had a large brown smudge on it that we had to exchange. I hope it was just a previous guest's makeup. We ate dinner with another couple and the bartender refused to split the check and insisted we did that at checkout two days later. Luckily, the guy at the front desk was able to split the check after we made a fuss. Lastly, one of the waiters told us that Americans were super messy, referring to a tour group that was conferencing in the hotel. He may have been joking, or he may not like Americans. I would look for other options in the area before settling on this property.
