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Reviews of Courtyard by Marriott King Kamehameha's Kona Beach Hotel

3.5 out of 5
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
75-5660 Palani Road, Kailua-Kona, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1002 reviews" "
Rating 8 - Good. 296 out of 1002 reviews" "
Rating 6 - Okay. 114 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 34 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Yash

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Pathetic staff service.
Stayed 3 nights in May 2024

8/10 Good

Maribel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I was perfectly fine with the hotel until I saw what my money could have gotten me at the Waikoloa Beach Mariott. When you compare the two…hands down I would have much rather stayed in Waikoloa. Better beach and much nicer hotel. King Kamehameha had great nearby shopping and restaurants within walking distance so we didn’t lose out too bad. The hotel was a bit dated and I was totally disgusted when I bent down to retrieve a comb that looked like mine and discovered it was not mine and there was a huge dead roach attached to it!! Also I booked with breakfast and when we arrived discovered that my breakfast was not included after all. Check your booking. The food is not worth the full price they charge.
Stayed 5 nights in May 2024

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome beach
Stayed 2 nights in Apr 2024
Response from King Kamehameha Kona Beach Resort on 11 May 2024
We are glad that you enjoyed our beachfront Kamaka Honu Bay. Thank you so much for your feedback. We look forward to welcoming you back when travel permits. Mahalo Nui Loa,

10/10 Excellent

Justine Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from King Kamehameha Kona Beach Resort on 11 May 2024
We are delighted with the review and appreciate your feedback. Mahalo Nui Loa.

10/10 Excellent

Melisa, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quick access to everything near Kona. Parking was easy. The pool was closed for remodeling during my stay but it was not an issue due to near beach access. There were no issues with cleaning every 2 days.
Stayed 7 nights in Apr 2024
Response from King Kamehameha Kona Beach Resort on 11 May 2024
Aloha Melisa, Thank you so much for your rating and feedback. I am so happy to hear that the pool closure was not an issue as we do have the near by access for water activities. We hope that you come and stay with us again. Mahalo Nui Loa,

8/10 Good

Tonia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First thing is the fact that the pool closed the day we arrived and the area went under construction. That was dusty, very loud and inconvenient, since our trip was to be an escape to an island for peace an quiet and lounging around the pool and bar. We could use the beach but we could not drink there??? Our ocean view room was of the tennis courts in back of parking lot with a view of ocean in a distance over the tree tops!!!
Stayed 7 nights in Apr 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our last day there was no electricity and we have to carry luggages 3 flights of stairs.
Stayed 7 nights in Apr 2024

2/10 Terrible

Gino

Disliked: Property conditions & facilities
Pool was the only reason why booked this hotel and we were told to go to the other hotel to use a pool due to construction. Could at least offer free parking or shuttle service to the next hotel to a pool. Or even a free meal geeesh my worst hotel vacation ever
Stayed 2 nights in Apr 2024

10/10 Excellent

John Mervyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for our needs. Close to restaurants and the beach
Stayed 6 nights in Apr 2024

8/10 Good

Seung

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

William

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Expensive for the 1960s era hotel, closed pool, and hidden fees.
Stayed 3 nights in Apr 2024

10/10 Excellent

Prudence

Business traveller
Clean. Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel in a lovely area of Kona. The rooms are great, clean and specious. Having the beach next to the hotel is a bonus and if you love snorkeling then you’ll be in your element with so many varieties of fish in the beautiful white sand bay on the back of the hotel. There’s also lots to do with for entertainment with a daily calendar of activities for everyone. The main activity to experience however is the Traditional Leau at the historical location also in the hotel’s grounds. Breakfast is absolutely fabulous too with a great selection of food options both hot & cold. The only downside of our trip to the Marriott King Kamehameha's Kona Beach Hotel was that we were not able to use the swimming pool due to it being closed for renovations. Otherwise this is a great hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Frederick, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. Balcony overlooking the beach and luau area was amazing. Unfortunately the pool was being resurfaced which was not known at booking. Also, there were some bugs in the room. The displays and artifacts from the history of Hawaii in the lobby area were very interesting. Found
Stayed 3 nights in Apr 2024

6/10 Okay

Blaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for our honeymoon and found out while checking in that the pool was being resurfaced and could not be used. We would've chose a different hotel as this was one our deciding factors. It was not handled well and was very disappointing. Breakfast Buffet was decent. All staff was very kind and helpful. Our room was nice but bath tub was a little dated. We had flys that kept coming in from the drain.
Stayed 7 nights in Apr 2024

8/10 Good

Valentin

Stayed 1 night in Apr 2024

10/10 Excellent

hailey macaine

Stayed 6 nights in Apr 2024

6/10 Okay

Gregory Thayne

Disliked: Staff & service
The guys We’re very helpful
Stayed 4 nights in Apr 2024

10/10 Excellent

Kruger

Liked: Cleanliness
Stayed 7 nights in Mar 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Amenities
Location and amenities were great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kona owes us nothing...i will definitely be back
Stayed 4 nights in Mar 2024

4/10 Poor

Ricky

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Venkata Satish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in an Excellent location. Hotel has many activities and even the launchpad of many other external activities is right next to this Hotel. Hotel's Restaurant is also very good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Sigalit

Liked: Staff & service, property conditions & facilities
Stayed for 4 nights and housekeeping did not clean my room once
Stayed 4 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Todd

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
…
Stayed 3 nights in Mar 2024

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds were beautiful and the staff was welcoming. A few things I didnt care for: we didnt have housekeeping the 3 nights we stayed, the towel service and pool side service was lacking, and there was no connection from the room to call fromt desk or houskeeping. Other than that everything was great. Next time I would ask the front desk more about housekeeping to at least remove the trash and peovide fresh towels.
Stayed 3 nights in Mar 2024

8/10 Good

Alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Quaint bay beach right in front of the hotel, quiet waters and very safe for kids. Beach and restaurant facilities spotless. House keeping was lacking. Our rooms got skipped on their every other day service routine, and we were left with a pile of dirty towels for two days. Efforts to remodel/update rooms actively on its way. There were rooms getting new paint and repairs done on our floor all week long. Ocean view balcony was a pleasant place to start and finish the day. Live entertainment in the hotel was varied and fun. Breakfast buffet is plentiful and good. Cheaper options nearby. Highly recommend Fish Hopper just a block down the boardwalk.
Stayed 7 nights in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 1 night in Mar 2024

8/10 Good

Issariyaporn

Travelled with family and small children
Liked: Cleanliness, amenities
It’s very convenient to walk to restaurants and explore around the resort. Our room has so my stains on the carpet (of course, I talked to the front desk as soon as I noticed the stains in the room since day 1) Overall, I will be back to stay here again in the future because it’s so convenient for me and the kids.
Stayed 4 nights in Mar 2024

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Love the king bed. Beautiful area.
Stayed 1 night in Mar 2024
Response from King Kamehameha Kona Beach Resort on 11 May 2024
Aloha Innocent, Thank you so much for detailing that our rooms are clean and that you enjoyed the property. There is quite much to see and do on this island. We look forward to welcoming you back.

4/10 Poor

evan

Travelled with family
Disliked: Amenities
The low rating is for not getting what you pay for at the resort which is really a 2 star hotel. There is a urine type smell on the main floor. The beach is very very small. Staff is fine, but notthing close to above and beyond, more like good enough. Almost everything comes at an extra charge including activities, along with the hidden fees. If you want a truwle resort experience at the same price stay in Waikoloa.
Stayed 3 nights in Mar 2024
Response from King Kamehameha Kona Beach Resort on 11 May 2024
Aloha Evan, Thank you so much for this feedback and I will advise our housekeeping leadership team of this concern. We hope that you enjoyed your stay here and look forward to welcoming you back. Please let us know so we can assist you and tailor your stay to make it more personalized.Mahalo Nui Loa,

8/10 Good

Scott

Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we wanted to do. Enjoyed sitting on the lanai watching the waves roll across the bay.
Stayed 7 nights in Feb 2024

6/10 Okay

Luz

Stayed 3 nights in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit pricey as the property is starting to show it’s age.
Stayed 1 night in Feb 2024

4/10 Poor

Tara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Housecleaning is every other day (if you’re lucky) rooms are dated and bathrooms are very deteriorated. We needed to ask for toilet paper and towels everyday. Not a great experience.
Stayed 7 nights in Feb 2024

10/10 Excellent

Gabriela

Stayed 4 nights in Dec 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and most of the staff are very friendly.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They will charge$30 powered day for parking if you Turo a vehicle. Park up by the Taco Bell. Turtles are over at Small Harbor. To the right.
Stayed 4 nights in Feb 2024

4/10 Poor

Alicia Eleanor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ocean view is not true ocean view …have to walk out to your balcony to see the ocean. This is technically a partial ocean view. There photos are completely misleading. When called front desk to see about switching rooms they said the room id want is ocean front and they’re all booked.
Stayed 5 nights in Feb 2024

10/10 Excellent

Mary L

Travelled with partner
Great location
Stayed 7 nights in Jan 2024

8/10 Good

Erica

Stayed 7 nights in Dec 2023

6/10 Okay

Kristie, Cordova

Disliked: Property conditions & facilities
Property is in need of updates. Bathroom barn doors are horrible and don’t close. Need black out curtains not wood slats.
Stayed 3 nights in Jan 2024

6/10 Okay

Kathleen, Walla Walla

It’s definitely not a beach club. A small beach/swim area. Pool is small for the size of the “resort”.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Stayed 1 night in Jan 2024

10/10 Excellent

Charles C

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Efrosinia

Stayed 1 night in Jan 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Tera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2024