Exterior

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1156 Highway 28, Jasper, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 161 out of 391 reviews" "
Rating 8 - Good. 124 out of 391 reviews" "
Rating 6 - Okay. 51 out of 391 reviews" "
Rating 4 - Poor. 33 out of 391 reviews" "
Rating 2 - Terrible. 22 out of 391 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very personable and professional. Brandon deserves a raise. He fixed a maintenance glitch personally, himself and this really helped my entire stay. I highly recommend this hotel to everyone. The staff and owners go out of their way, to make your stay memorable. The location is excellent also. Their customer service is 5 star, and cleanliness of the rooms is far better than what I have experienced in a long time.
Stayed 2 nights in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

John

Liked: Staff & service
Not 2 shabby for an older kinda run down hotel. Kinda stinky. It was quiet and the bed was decent. The lightbulbs are daytime bulbs that are so bright it burns your retinas but, such is life. Overall it’s exactly what you would expect from a cheaper hotel, however there was some effort put into the place.
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Your concerns have been noted and forwarded to our team for improvement. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Linda, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Aliaksandr

Travelled with family, Travelled with pets
Clean! Friendly staff! Quiet! Easy parking!
Stayed 1 night in May 2024
Response from Sophia CSR on 3 May 2024
Dear Guest,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 8 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Gwynyth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good tea option and staff was wonderful. The tub drain stopper didn't work.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you enjoyed these aspects of your stay. However, we apologize for the inconvenience caused by the malfunctioning tub drain stopper. Your feedback is valuable, and we will work to address this issue promptly. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.

4/10 Poor

Amy

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The listing said the hotel was pet friendly, but it was not pet friendly. Property is in an undesirable area with very limited options for food . The bed is on a platform that makes noise if you roll over. Bathroom grout was gross. The breakfast was better than expected. But definitely would not choose to stay here again.
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. However, we would like to enlighten you that the property offers limited pet-friendly rooms which have to be requested before arrival. This information is clearly mentioned on Expedia. We value your feedback and hope get a chance to serve you better on your next stay.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service
Easy access.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Duane

Travelled with family
Liked: Staff & service
The property was ad advertised, but is getting a little old and in need of a minor refresh.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate your comments about our property. Your input is valuable to us, and we will take it into consideration as we continue to strive for improvements. We're committed to ensuring that our guests have a comfortable and enjoyable experience, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean rooms with a hot breakfast at a reasonable price.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

4/10 Poor

Beverly, Stevens Point

Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience so we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Billie, Aitkin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

6/10 Okay

Dolores

Travelled with family
I did not realize that the rooms had to be entered from the parking lot. I felt very unsafe.

10/10 Excellent

Aliaksandr

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safety and ease parking!
Stayed 1 night in Mar 2024

8/10 Good

Chuck

Travelled with family
Liked: Cleanliness, staff & service
Great for what it is-quick stop to sleep overnight. Nothing more and nothing less.
Stayed 1 night in Mar 2024

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Apr 2024
Hi Mark,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Stayed 3 nights in Feb 2024

2/10 Terrible

Diana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a terrible stay Expedia. Because I didn't stay there!! You would not let me cancel or change nights. So I'm disputing the money you took from me. I had medicine issues, you gave me absolutely no breathing room. So I will never ever use Expedia again. I will also keep my friends and family aware of your unforgiving conditions. Thanks for absolutely nothing.
Stayed 1 night in Feb 2024

4/10 Poor

Christine

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Brandy, South Pittsburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made Sure I Had Extra Towels.
Stayed 1 night in Jan 2024

10/10 Excellent

robert d

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Not sure who made the decision to install metal bed bases. The metal was so light that every time you moved it sounded like thunder under the bed. Everything else was up to par, along with the well put together breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Bo

Business traveller
Liked: Staff & service, property conditions & facilities
Decent breakfast. Easy access to the hway
Stayed 1 night in Jan 2024

10/10 Excellent

Sonja, Chokio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a ground level room and parked right outside our door, which was very convenient. Nice, quiet area. Clean, comfortable. I didn't check out the breakfast but it seemed very minimal.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the cleanest hotel I have stayed at in years. The employees were all super friendly. The cleaning staff was still working on rooms on the upper floors when we arrived. All of them sent a friendly wave and smile our way.
Stayed 1 night in Jan 2024

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Randall

Stayed 1 night in Jan 2024

6/10 Okay

Kelly

Liked: Staff & service, room comfort
Please don't overbook
I reserved my room through hotels.com while sitting in the parking lot of the hotel. I immediately went inside and was told that they had overbooked and did not have a king room available. I was staying alone and was given a room with two beds instead of the king.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, safe, partly remodeled, good location
The location is great, right off 24. The staff is friendly. The bathrooms are redone. The bed had a comfortable mattress but was on some sort of metal platform that squeaked everyone you moved. They should fix that. Also, check all bathrooms for water damage from above and fix that. It’s fine for the money.
Stayed 1 night in Jan 2024

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Madison

Stayed 1 night in Dec 2023

4/10 Poor

Shashidhar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was very dirty, it was all smelly inside the room and the shower was not working properly. But, they maintained the lobby clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

ETLAS

Stayed 2 nights in Dec 2023

10/10 Excellent

Dianne

Stayed 1 night in Dec 2023

8/10 Good

Cynthie, wheaton

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad place for a quick overnight stay! Room was basic as expected but clean, adequately equipped and comfortable. We were surprised by a full morning breakfast and the courteous staff. Dale went out of his way to make us feel cared for. We would stay again!
Stayed 1 night in Dec 2023

8/10 Good

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Kennon, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023

10/10 Excellent

Chad

Stayed 1 night in Nov 2023

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Great for that price!!
Stayed 1 night in Dec 2023

4/10 Poor

Kerrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not meet the high reviews. Bed was uncomfortable and bedding was stained. Property manager was not very friendly. Carpet was dirty and wer. Not good if you bring a dog.
Stayed 1 night in Nov 2023

6/10 Okay

Donald

Disliked: Property conditions & facilities
Black mold on ceiling l, no hair dryer, outlets that didnt work
Stayed 1 night in Nov 2023

10/10 Excellent

Leonard

Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated room. Clean and bright. However, the mattress is on a sheet metal base that flexes and bangs when getting in and out of the bed!
Stayed 1 night in Nov 2023