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"The staff is excellent from the front desk team, to the guys who manage valet to the housekeepers. We were able to check in early, they put our friends right next door even though they had a wedding on property. We asked for more pillows and they arrived in 5 minutes. We needed a microwave and it arrived just as we entered our room. Excellent customer service. Gorgeous property. Big rooms. Lovely beds and linens. Great pillows. Fabulous shower with excellent water pressure and bath products....

"We chose The Joule as one of the highlights of our Texas trip, expecting a true five-star family experience. Unfortunately, our stay was disappointing. At check-in, one of our two rooms was still unavailable after 5:00 p.m. (although check-in is guaranteed from 3:00 p.m.), and despite requesting rooms on the same floor as our children, we had to accept rooms on different floors. Our room was also missing bottled water and a coffee machine, which had to be requested. We were also surprised to...

"Rooms and hallways were very clean. Carpeting in the rooms was a little dated, tolerable. Outstanding staff!"

"Please stop using expedia I’ve been charged 3 times by them and once by the property‼️😞"

"First time staying and was very impressed. The bar tender was very helpful when it came to any questions"

"Very clean hotel and staff was friendly. Seems to be updated and has modern decor. We saw about 20-30 other guests at breakfast each morning, however, we only encountered about 10 other guests at the pool. We never saw a person on our floor. This is not a complaint, lol... just an observation. Overall our 3-night stay was great. But, there were a two issues; housekeeping only came every other day and didn't leave toilet paper or refresh the over half used roll. So when we got back we ran out...

"Great service, staff, room was clean spacious and comfortable. Downtown is going through some construction but the hotel location is goo. Valet parking was very helpful with directions. Will stay there again."

"This was the first time we had stayed at The Fairmont and we will definitely do it again. The pool and poolside bar were great and the rooms were very nice!"