Dear Karim,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Jeff,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Guest,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Sindy,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Ibrahim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Asalet,Many thanks for your nice review! We truly appreciate your kind words about our staff. Our personal strives to provide a superior service experience for every customer, and it's definitely a boost for us every time we hear positive feedbacks such as yours. We will be sure to let all our teams know that they made your stay a success.We hope to welcome you back to the Novotel Istanbul Bosphorus very soon!Kind regards,Dilek SEVIG KOSEGuest Experience Manager

Dear Christina,Thank you for choosing Novotel Istanbul Bosphorus and taking the time to share your review. We are delighted to hear that you enjoyed our great location, friendly and helpful staff, and the facilities provided. It is also wonderful to know that you found our rooms clean and enjoyed our amazing rooftop bar. We appreciate your kind words and are pleased that you had an overall enjoyable experience.Best regards,Dilek SEVIG KOSEGuest Experience Manager

Dear Abdulrahman,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear JAd,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Yunus Emre,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIGGuest Experience Manager

Dear Olcay Serhat,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIGGuest Experience Manager

Dear Sungmin,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIGGuest Experience Manager

Dear Arun Chand,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Ammar,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the issue with the air conditioning in your room. We have taken note of your comments and will ensure that our maintenance team is aware of the situation. Best regards,Dilek SEVIG Guest experience Manager

Dear Semih,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Karthik, Thank you for your kind words about our staff and service. We are delighted that you enjoyed your stay with us and we are glad that you found our hotel suitable for your family. We are also pleased to hear that you liked our breakfast selection. We strive to provide the best possible experience to our guests and we are glad that we were able to meet your expectations. We look forward to seeing you again soon at Novotel Istanbul Bosphorus! Sincerely, Dilek SEVIGGuest experience Manager

Dear Rosa,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Stewart,Thank you for the rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Değerli Misafirimiz,Otelimizle ilgili güzel puanlamanız için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,Dilek SEVIG KOSEGuest Experience Manager

Dear Aliana,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Denise,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind Regards,Dilek SEVIG KOSEguets Experience Manager

Dear David,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Değerli Misafirimiz,Otelimizle ilgili güzel puanlamanız için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,Dilek SEVIG KOSEGuest Experience Manager

Dear Deniz,Thank you for taking the time to share your valuable feedback with us following your recent stay at Novotel Istanbul Bosphorus. We appreciate your comments on our services and location, which we strive to provide at the best levels of comfort and convenience.We regret that you experienced an uncomfortable room due to a weak air conditioning system as well as pillows that were not up to your expectations. We take your feedback seriously and want to assure you that we strive to provide a pleasant environment for our guests in all areas of our hotel.We hope that despite this experience, you will consider giving us another chance in the future when visiting Istanbul.Sincerely, Dilek SEVIGGuest Experience Manager

Dear Juan C,Thank you for taking the time to provide us with your valuable feedback about your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you have found our hotel conveniently located and that you have enjoyed the restaurants and attractions around it. At Novotel, we strive to provide our guests with a comfortable and clean experience during their stay. We understand that this was not the case during your stay, and we are sorry to hear about it. We strive to continuously improve our services, as customer satisfaction is one of our main priorities. We hope that despite any drawbacks experienced at Novotel Istanbul Bosphorus, you will visit us again in the future and give us another opportunity to show you the level of service we are committed to providing all of our guests. Warm regards, Dilek SEVIGGuest Experience Manager

Dear Guest,Thank you for the great rate of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Cristina,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Luis Alfredo,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Değerli Misafirimiz, Bize yorum bıraktığınız için teşekkür ederiz. Tüm misafirlerimizin geri bildirimlerine değer veriyoruz ve yorumlarınız takdir edilmektedir. Novotel Istanbul Bosphorus'ta her bir misafirimize rahat ve dinlendirici bir ortam sunmak için çalışıyoruz. Odanızdaki havalandırma sisteminden gelen gürültü konaklamanız sırasında rahatsızlığa neden olduysa özür dileriz. Otelimiz kaliteli misafirperverlik sunmaya kendini adamıştır ve sizi yakında tekrar görmeyi umuyoruz. Bize zaman ayırıp düşüncelerinizi paylaştığınız için tekrar teşekkür ederiz.Saygılarımızla,Dilek SEVIGMisafir Ilişkileri Müdürü

Dear Ikhlas Hady,Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Kindly be informed that you booked your reservation yourself from expedia and you choose the option without breakfast. As we explained to you at your arrival, your room was not included and breakfast was an extra cost. Also for the Hamam service is extra cost currently to all of the Hotels. For this service our SPA service help our guest with a reservation.But you may use our swimming pool, sauna and gym without extra cost.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Slavica,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

Dear Riyaz,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

Dear Kim,Thank you for taking the time to share your thoughts about your stay at Novotel Istanbul Bosphorus. We are very sorry that the noise from above caused you to have a restless night's sleep. At Novotel Istanbul Bosphorus, we strive to provide the best possible experience for all our guests. That is why we place great importance on providing modern amenities and excellent service in a tranquil environment. We apologize if this was not your experience and we hope that our efforts will be more apparent in future visits.Again, thank you for sharing your valuable feedback and we look forward to welcoming you back at Novotel Istanbul Bosphorus soon. Sincerely, Dilek SEVIGGuest experience Manager

Dear Per,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Yasef,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Abdulrhman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Oscar,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Harun, Thank you for taking the time to tell us about your experience at the Novotel Istanbul Bosphorus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior experience for every customer, please let me know more details about your rate in order to improve our service.Kind Regards,Dilek SEVIG KOSEGuest Experience Manager

Dear Shadi,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Sasa,Thank you for sharing your experience with us. We regret to hear that you had such an unpleasant experience at our hotel. Here at Novotel Istanbul Bosphorus, we strive to provide a professional and high-quality service for all our guests, and we take all feedback seriously. Our team works hard to ensure that all guests have an enjoyable and satisfactory stay during their time with us.We are an international brand and we are really sad to read your comment regarding on the border deception and scamming techniques; when we checked your reservation we did not take any payment as a pre authorization at your arrival because you booked and payed directly from Expedia. At your check-out you paid only your minibar extras. We invite you to check your bank account and contact directly your bank.We apologize for any inconvenience this may have caused you, and would like to thank you for bringing this to our attention. We hope that this experience does not put you off from returning in the future. Warm regards, Dilek SEVIG KOSEGuest Experience Manager

Dear Sriram,Thank you for taking the time to review your stay at Novotel Istanbul Bosphorus. We are delighted to hear that you enjoyed our services and facilities. We apologize that our checkout process took longer than expected and we understand your frustration with the noisy city view room. At Novotel Istanbul Bosphorus, we strive to provide exceptional experiences to all of our guests and value feedback from customers like you. Thank you again for taking the time to share your experience.Sincerely, Dilek SEVIGGuest experience Manager

Değerli Misafirimiz,Novotel Istanbul Bosphorus'da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz.Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim.Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz.Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız.Saygılarımızla,Dilek SEVIGGuest Experience MAnager

Dear Rami,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

Dear IRene,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Rosalie,We very much appreciate your comments regarding your stay at the Novotel Istanbul Bosphorus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear ARUN S.,Thank you for taking the time to share your recent experience with us here at Novotel Istanbul Bosphorus. We are sorry to hear that your initial room did not meet your expectations and apologize for any inconvenience this may have caused. At Novotel, we strive to provide our guests with a comfortable stay and excellent service. We understand the importance of these factors and take all of our guests' feedback very seriously in order to continuously improve our services. We hope that despite this experience, you will choose to stay with us again when you return to Istanbul.Sincerely, Dilek SEVIG KOSEGuest Experience Manager

Dear Maria,Thank you for taking the time to share your experience at Novotel Istanbul Bosphorus. We are very pleased to hear that we were able to provide you with a home away from home experience and that our staff were friendly and helpful. We are also delighted that you enjoyed the gym facilities and the delicious food from our rooftop restaurant. It is great to hear that you found our hotel to be a great sightseeing base with easy access to taxis across the bridge. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dilek SEVIG KOSEGuest Experience Manager

Dear Hamdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager

Dear Zineb,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dilek SEVIG KOSEGuest Experience Manager