สระว่ายน้ำในร่ม, สระว่ายน้ำกลางแจ้งเปิดตามฤดูกาล, คาบาน่า (คิดค่าบริการ)

รีวิว คราวน์พลาซ่าอิสตันบูลฟลอร์ยา, อานไอเอชจีโฮเทล

5 out of 5

รีวิว

8.6

ดีเลิศ

คะแนน 10 - ดีเลิศ 581 จาก 1001 รีวิว" "
คะแนน 8 - ดี 231 จาก 1001 รีวิว" "
คะแนน 6 - พอใช้ 90 จาก 1001 รีวิว" "
คะแนน 4 - แย่ 46 จาก 1001 รีวิว" "
คะแนน 2 - แย่มาก 53 จาก 1001 รีวิว" "

9.0/10

ความสะอาด

8.6/10

พนักงานและบริการ

8.8/10

สิ่งอำนวยความสะดวก

8.8/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.8/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

ผู้เข้าพักจริง

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Mr. Emrullah, guest service agent allowed us to check out late at 3pm. So we did not have to hang around the hotel waiting for 8pm flight. This was very helpful. Thank you very much.
เข้าพัก 2 คืน, พฤษภาคม 2019
การตอบกลับจาก Guest Relations Manager - Begum Girgin วันที่ 24 มิ.ย. 2019
Dear Valued Guest, Thank you for sharing this glowing review! We are delighted to hear about your experience! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by the member of our team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging. We'd love to share another positive, fun experience with you in the future. Best Regards,

10/10 ดีเลิศ

Nueathip

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Modern, stylish and beautiful hotel
We checked into the hotel around midnight, waiting for long layover. We got free voucher for any drink from the bar while they sorting the room out while we didn't wait for long. Our reception staff was nice, polite and helpful. The room is big, stylish & modern and clean. It's good selection of breakfast. You can walk to the shopping mall and Aquarium within 5 minutes. Fast checked out and the hotel provide free shuttle bus to the airport. We will come back again.
เข้าพัก 1 คืน, สิงหาคม 2018
การตอบกลับจาก Guest Relations Manager – Begum Girgin วันที่ 2 ก.ย. 2018
Dear Nueathip, Thank you for choosing to stay at Crowne Plaza İstanbul Florya. We truly appreciate you for taking your time to write this review. It makes us happy to know that you had an overall pleasant stay at our hotel and that our attentive colleagues provided you with five-star service. Your compliments and personal recommendations mean a lot to us. It was our pleasure having you here and we wish to have the opportunity to welcome you back again in the future. King Regards,

8/10 ดี

RAZAN, RIYADH

เข้าพัก 9 คืน, เมษายน 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 29 เม.ย. 2024
Değerli Misafirimiz Ramazan Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,

10/10 ดีเลิศ

ABDULHAKK

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 5 คืน, เมษายน 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 26 เม.ย. 2024
Dear Abdulhakk,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards

10/10 ดีเลิศ

Urszula

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 8 คืน, เมษายน 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 15 เม.ย. 2024
Dear Urszula,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and for taking the time to share your comments regarding your recent stay at our hotel.We are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are looking forward to welcome you back at Crowne Plaza Istanbul Florya.Best regards,

8/10 ดี

Jumana

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
the location the view from my room
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 22 มี.ค. 2024
Dear Jumana,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our ideal location next to the worlds biggest thematic aquarium İstanbul Akvaryum and the shopping mall Aqua Florya offering easy access to the restaurants and recreational areas around. Special thanks for mentioning our comfortable, spacious rooms with unique sea view.It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Feras

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very friendly great view
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 5 มี.ค. 2024
Dear Feras,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our unique sea view and friendly staff.It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Christophe

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Très professionnel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 3 มี.ค. 2024
Dear Christophe,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begum GirginGuest Experience Director

10/10 ดีเลิศ

Kenia

เดินทางกับครอบครัว
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I loved everything about this hotel. I highly recommend
เข้าพัก 10 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 29 ก.พ. 2024
Dear Kenia,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

8/10 ดี

Firas

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Every thing was perfect , but they have a routine that they send the staff to do something called control , they open the door on you without asking , what she say ,,, she said she want to check how many persons in the room , i got mad from her and i mad a complain on the reception .... thats really unacceptable
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 26 ก.พ. 2024
Dear Firas,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. Once more thank you for being our guest and helping to us for our improvement. Looking forward to welcoming you back soon to your "home" in Istanbul I remain. Sincerely yours, Begüm GirginGuest Experience Director

8/10 ดี

Alexandre

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Just do not touch the mini-bar, it is crazy. One can of Coke is $10, a 200 gram bottle of crappy wine $20. But you will know it after seeing the final bill
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 8 ก.พ. 2024
Dear Alexandre,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - FLORYA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes.We hope that you will give us the opportunity to serve you again in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Akif

เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 1 ก.พ. 2024
Değerli Misafirimiz Akif Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Nga Yin

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Really peaceful, nice views…. High recommend Staff nice
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 30 ม.ค. 2024
Dear Nga Yin,Warm greetings from İstanbul and I would like to take this opportunity to thank you for choosing Crowne Plaza İstanbul Florya during your recent visit to our great city. Comments of our esteemed guests are examined in detail since their happiness and comfort are our priorities. Our management ensures that each service given is being in accordance with our procedures and guidelines. Management team strictly controls each step applied by the staff members and regular trainings are given. We are happy to learn that you liked our unique view and helpful team member. Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon. SincerelyBegüm GirginGuest Experience Director

10/10 ดีเลิศ

Sara, Carlstadt

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Gorkmen at the reception desk was extra helpful. He made the check out process smooth and easy. Explained everything in full and was very pleasant
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 27 ม.ค. 2024
Dear Sara,Warm greetings from Crowne Plaza İstanbul Florya. Thank you for choosing to stay in our hotel as well as sharing your precious review with us. Guest satisfaction is our major priority and we ensure that we strictly respect our standards aiming a great stay. Please let me kindly share with you that team members of our hotel try to supply the best service and show their sincere hospitality. Once again, thank you for being our guest and looking forward to welcoming you to our hotel when your travel plans bring you back to İstanbul. Sincerely yours,Begüm GirginGuest Experience Director

8/10 ดี

Jonathan

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 11 ก.พ. 2024
Dear Jonathan,Many thanks for choosing to stay at Crowne Plaza İstanbul Florya as well as sharing your review with us. Guest happiness is very important for us and with this point of view, we try to supply the best service to our esteemed guests. Once again thank you for being our guest and definitely we are looking forward to welcoming you to our hotel again soon. Sincerely yoursBegüm GirginGuest Experience Director

10/10 ดีเลิศ

Tuncay

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 22 ม.ค. 2024
Değerli Misafirimiz Tuncay Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

8/10 ดี

Okan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Uns hat die Unterkunft sehr gefallen, einziger Nachteil: Wir haben die Mini Bar während des Aufenthaltes nicht benutzt, beim auschecken, waren zwei offene Redbull Rechnungen vorhanden, wobei es sich herausgestellt hatte (aufgrund ähnlicher Fälle) dass der Putzmann der täglich die Zimmer putzt, sich an der Mini Bar bedient hatte. Gäste sollten unbedingt darauf achten, falls Getränke oder Essen aus der Mini Bar fehlen, dieser der Rezeption mitzuteilen, um Unannehmlichkeiten zu vermeiden. Alles andere war Top!
เข้าพัก 9 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 18 ม.ค. 2024
Dear Murat,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us.We are looking forward welcoming you back at Crowne Plaza Florya, Istanbul.Yours Sincerely,Begüm GirginGuest Relations Manager

10/10 ดีเลิศ

Murat

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 18 ม.ค. 2024
Değerli Misafirimiz Murat Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Begüm GirginMisafir İlişkileri Müdürü

10/10 ดีเลิศ

Edward

เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 16 ม.ค. 2024
Dear Edward,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We are looking forward welcoming you back at Crowne Plaza Florya, Istanbul. Yours Sincerely, Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Baris

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 13 ม.ค. 2024
Değerli Misafirimiz Barış,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla, Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Safiye

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Begüm Girgin - Misafir İlişkileri Müdürü วันที่ 10 ม.ค. 2024
Değerli Misafirimiz Safiye Hanım,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Crowne Plaza İstanbul Florya

10/10 ดีเลิศ

ceyhun

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Begüm Girgin - Misafir İlişkileri Müdürü วันที่ 10 ม.ค. 2024
Değerli Misafirimiz Ceyhun Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Crowne Plaza İstanbul Florya

10/10 ดีเลิศ

Ramadan, Inver Grove Hights

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean, convenient, comfortable and classy.
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 28 ธ.ค. 2023
Dear Ramadan,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and for taking the time to share your comments regarding your recent stay at our hotel.We are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are looking forward to welcome you back at Crowne Plaza Istanbul Florya.Best regards,Begüm GirginGuest Experience Director

8/10 ดี

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Otopark yönlendirme tabelaları biraz yetersiz kalmış. Bunun dışında herşey premium seviyede.
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 28 ธ.ค. 2023
Değerli Misafirimiz,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Yildiz

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 25 ธ.ค. 2023
Değerli Misafirimiz Yıldız,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Begüm GirginMisafir İlişkileri Müdürü

10/10 ดีเลิศ

Fatih

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 21 ธ.ค. 2023
Değerli Misafirimiz Fatih Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü

10/10 ดีเลิศ

GIUSEPPE

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Top
Hotel meraviglioso alle porte della citta'. Camere belle e pulitissime. Tutto eccellente.
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 19 ธ.ค. 2023
Dear Gıuseppe,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and for taking the time to share your comments regarding your recent stay at our hotel.We are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are looking forward to welcome you back at Crowne Plaza Istanbul Florya.Best regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Cenk

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Temiz merkezi bir yer Çalışanlar çok kibar saygılı
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 16 ธ.ค. 2023
Değerli Misafirimiz Cenk,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla, Begüm GirginMisafir Deneyimi Direktörü

10/10 ดีเลิศ

Adrienne

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Wonderful experience
There was some issues with the room, but the manager went out of her way to make sure everything was rectified. She personally checked on me every day to make sure that I was satisfied. It was a great experience.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 15 ธ.ค. 2023
Dear Adrienne,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

8/10 ดี

Hanane

เดินทางเพื่อธุรกิจ
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 15 ธ.ค. 2023
Dear Hanane,Many thanks for choosing to stay at Crowne Plaza İstanbul Florya as well as sharing your review with us. Guest happiness is very important for us and with this point of view, we try to supply the best service to our esteemed guests. Once again thank you for being our guest and definitely we are looking forward to welcoming you to our hotel again soon. Sincerely yoursBegüm GirginGuest Experience Director

10/10 ดีเลิศ

yahya

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 15 ธ.ค. 2023
Değerli Misafirimiz Yahya,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Güzel bir konaklama
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 10 ธ.ค. 2023
Değerli Misafirimiz,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü

10/10 ดีเลิศ

Amirreza

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 10 ธ.ค. 2023
Dear Amirreza,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

10/10 ดีเลิศ

Vincent

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 10 ธ.ค. 2023
Dear Vincent,Thank you for sharing this glowing review!We are delighted to hear about your experience! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future. Have a fantastic day!Best regards,Begum GirginGuest Experience Director

10/10 ดีเลิศ

rümeysa

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 9 ธ.ค. 2023
Değerli Misafirimiz Rümeysa Hanım,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla, Begüm GirginMisafir Deneyimi Direktörü

6/10 พอใช้

Sven, Rancho Palos Verdes

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
My husband and I stayed here for 2 nights. We have stayed at many hotels in the area and this hotel is our least favorite. Our bathroom was dirty. There was mold in and around the top of our tub and the drain in the shower was dirty. We left at 8am and requested our room to be cleaned. We returned at 4pm and they only had just started cleaning our room. The only bonus of this hotel is that you are close to a very nice mall with plenty of shopping and restaurants. Unfortunately we were there for business and didn’t get to enjoy the mall but it was convenient when trying to eat after working all day.
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 8 ธ.ค. 2023
Dear Sven,Thank you very much for taking the time to write about your experience at Crowne Plaza Istanbul Florya. We are happy to know that you were satisfied with our ideal location. I regret to read your comments regarding the cleaning services and wish I had known about these issues during your stay with us so that I could address them immediately. We apologize for not having met your expectations and hope you can give us another chance to turn your negative experience into a positive one. Sincerely,Begüm GirginGuest Experience Director

8/10 ดี

Kamin

ชื่นชอบ: ความสะอาด
Breakfast does need improvement, the coffee especially
เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 28 พ.ย. 2023
Dear Kamin,Thank you for choosing Crowne Plaza Istanbul Florya. We regret that you were not satisfied with the breakfast and coffee that you received at the hotel. We strive to provide all our guests with wonderful vacation memories and we are disappointed that we didn’t meet your expectations. I have taken your comments to related department to ensure that in the future we do a better job.Thank you again for your feedback.Kind regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Sabina

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great property !
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 28 พ.ย. 2023
Dear Sabina,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. I hope that you will choose our hotel again next time you stay in the area and we will look forward to welcoming you back.Kind Regards,Begüm GirginGuest Experience Director

6/10 พอใช้

Gokhan

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 17 ธ.ค. 2023
Değerli Misafirimiz Gökhan Bey,Crowne Plaza İstanbul Florya'yı tercih ettiğiniz çok teşekkür ederiz. Mükemmeli yakalamak adına sizden gelen yorumlar, bizler için her zaman çok kıymetli,siz değerli misafirlerimizin görüşleriyle çok daha iyi olacağımızdan hiç şüphemiz yok. Beklentilerinizi karşılayamamış olmak ve sizlere personel ve hizmetler açısından olması gerektiği gibi mükemmel bir Crowne Plaza deneyimi yaşatamamış olduğumuzu duymak bizi son derece üzdü.Yorumunuz yöneticilerimizle paylaşıldı,titizlikle gerekli aksiyonların alınacağından emin olabilirsiniz. Her zaman daha iyisini hedeflediğimiz misafir memnuniyeti odaklı hizmet anlayışımızla Crowne Plaza İstanbul Florya'da sizleri tekrar ağırlamak isteriz.Saygılarımızla,Begüm GirginMisafir İlişkileri Müdürü

8/10 ดี

DEMERTZI

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
it was very clean. We had problems with the plumping in the bathroom
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 24 พ.ย. 2023
Dear Demertzi,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. Once more thank you for being our guest and helping to us for our improvement. Looking forward to welcoming you back soon to your "home" in Istanbul I remain. Sincerely yours, Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Andreas

เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 24 พ.ย. 2023
Dear Andreas,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begum GirginGuest Experience Director

10/10 ดีเลิศ

Romil

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good hotel and nice safe area Also great service
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 20 พ.ย. 2023
Dear Romil, It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and I would like to thank you very much for sharing your review on behalf of all the team members of our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our excellent service and ideal location. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Jena

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 20 พ.ย. 2023
Dear Jena,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

mohamad

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Excellent
Great stay
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 18 พ.ย. 2023
Dear Mohamad,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Mustafa

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Close to the sea. Good for families. Friendly staff Traffic is bad to the downtown
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 17 พ.ย. 2023
Dear Mustafa,It was a great opportunity for us to welcome you at Crowne Plaza İstanbul Florya and I would like to thank you very much on behalf of whole team members as well as our management for preferring our hotel. Your comments about our location next to the Istanbul Akvaryum and Aqua Florya shopping mall are highly appreciated by all our guests. Also thank you for mentioning our friendly staff. Please let me kindly share that our management seriously considers all the feedbacks received from our guests in order to ensure that we supply the best service and conditions to our guests which they definitely deserve. Definitely looking forward to welcoming you to our property again soon. Sincerely yoursBegüm GirginGuest Experience Director

8/10 ดี

Ahmed

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Alles war gut, bis auf der Toilette, war ein problem mit Badewanne, wir hatten mehrmals and der reception angemeldet und die haben reagiert aber das Probleme nicht gelöst
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 16 พ.ย. 2023
Dear Ahmed,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. I hope that you will choose our hotel again next time you stay in the area and we will look forward to welcoming you backKind Regards,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Sunil

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
its in great condition, and staff are friendly
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 14 พ.ย. 2023
Dear Sunil,Warm greetings from İstanbul and I would like to take this opportunity to thank you for choosing Crowne Plaza İstanbul Florya during your recent visit to our great city. Comments of our esteemed guests are examined in detail since their happiness and comfort are our priorities. Our management ensures that each service given is being in accordance with our procedures and guidelines. Management team strictly controls each step applied by the staff members and regular trainings are given. We are happy to learn that you liked our helpfull team member. Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon. SincerelyBegüm GirginGuest Experience Director

10/10 ดีเลิศ

Alihan

เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 15 พ.ย. 2023
Değerli Misafirimiz Alihan Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Andrea

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excelente y lujosa
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Guest Experience Director - Begum Girgin วันที่ 14 พ.ย. 2023
Dear Andrea,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We are looking forward welcoming you back at Crowne Plaza Florya, Istanbul. Yours Sincerely, Begüm GirginGuest Experience Director

10/10 ดีเลิศ

Hasan

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Begüm Girgin - Misafir İlişkileri Müdürü วันที่ 11 พ.ย. 2023
Değerli Misafirimiz Hasan,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü