This property was very beautiful. It is like staying in a bohian treehouse. The front desk team was excellent and very helpful.
Breakfast was included, and of our 4 mornings we ate breakfast only one was ok. There was a waiter Cece who just did not want to be there - the first day I asked twice for water and she did not come back for over 30 minutes after dropping the toast, with no water, so we left. She also did not go over how the breakfast works - you get fruit, granola and toast included AND then you can choose one item on the menu as well. The pastries are 45 pesos each but well worth it. The last day I ordered water, and she brought out a bottle, Cece did not ask preference or go over cost. The water was more than $5usd! I figured I knew all the secret charges of breakfast by now, but Cece liked to keep me guessing I guess. She also sat on her phone drinking one of their juices while our toast sat on the bar for at least 10 min (they dropped the other order at the table next to us immediately), I told her we did not need cold toast and her male counterpart said they could not guarantee it was not cold... ok, I still am not enticed by the cold toast I watched sit by her on the counter. They also never brought our fruit and granola I ordered. This was the only issue we had at this resort and it was SO FRUSTRATING because it was the start to each day. For such a high end place focused on service, every teammember needs to be on board for clear execution.