When we arrived at Prime Guest House there was no clear hotel signage to direct us to our room because it was in fact not a hotel. Once we were inside, we were met by the Korean Tourist Police on the elevator. They asked where we were staying, and we showed them our hotels.com booking confirmation. They informed us it was “illegal lodging”, and they would have to escort us to the room, document the space, and record our information. When we arrived at the floor, we encountered an unsafe environment with a dirty and unkept hallway and trash bags everywhere. Once in the room, the police took pictures of the space, our passports, and had us fill out a report. It was extremely alarming and stressful. After the police left, my partner and I did not feel comfortable staying somewhere that was not a legal residential space. Due to these safety concerns, we were forced to book other accommodations at the last minute, leaving us scrambling and paying a premium. Needless to say, this was an extremely unsettling experience. The negligence on Hotles.com’s part is absolutely unacceptable. How can a professional site offer a booking on an illegal hotel? It really makes me question their vetting process and I find it hard to believe I will ever use this site again in the future.