Extremely spacious room and very friendly and helpful staff. While the hotel rooms had very comfortable beds, the rooms need some serious refurbishment specially to the woodwork in the rooms and the toilets and showers etc in the rooms.The free breakfast mentioned on the Hotels.com site is absolute lies as the hotel does not offer it with this package (superior room). When I decided to pay for the breakfast and went for the same, every item of food was absolutely cold even though I was the first breakfast customer. Walked out from breakfast in 2 mins. The lunch buffet though was quite good.
With a good room rate, we took a chance on staying here, even though all the Reviews weren't that positive and are happy that we did so, and extended our stay by another week. Management have tried hard to be helpful, had us move rooms when the wi-fi wasn't working well in first room. Breakfast is pretty good - and the location is good for getting rickshaws easily to many sites. Lovely plants and artwork all around the Hotel.
Les chambres ne sont pas bien entretenues, mais le personnel est serviable. Le petit-déjeuner léger sans possibilité d'ajouter de supplément (comme un simple oeuf au plat).
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
ผู้เข้าพักจริง
30 พ.ย. 2015
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
ไม่ชื่นชอบ: พนักงานและบริการ
Check-In Experience was Terrible
I had booked this hotel for my In-Laws. Upon their arrival they were told there is no record of such a reservation. Then I had to get on the phone with the staff to explain that the booking is via Expedia and had to forward an email just to prove that there is a valid reservation. The person at the front desk did not speak proper English and we went back and forth on this for a while.
Room Service was very very poor. Do something immediately. Otherwise your hotel will lose its reputation. Room Service boy entered the room only after making not less that ten calls! I have never experienced such a experience anywhere else.
When i have visited i have been told that iI have no reservation. When i have shown my print out of on line reservation it took 30 minutes for them arranging rooms.As per them that hotel is overbooked and they had communicated to all concerned.There was definitely a communication gap between Hotels.com to the hotel.Please take care in future
Nice hotel and price is reasonable. We enjoyed our 2 days stay in a deluxe room. Overall rating is a 5 star rating. Nice hospitable snd courteous staff that treat you well. Excellent!