Verified
2/10 Terrible
Ryan H.
30 Oct 2018
Would never stay here again!
Cleveland House has a beautiful property with an incredible location on Lake Rosseau. Mature trees, and many buildings with character. That being said, I’d never stay here again. Regardless of some minimal upgrades, the place looks as though it hasn’t changed since the 60s. Happy upon arrival, things quickly changed when we arrived at our building to locate our room. We were greeted by loud shouting and kids running up and down the halls. Apparently a junior hockey team was staying here, and the group was holding a party in the hallway. The kids were going up and down the halls knocking on all the doors, and one drunk father was joking about it. Our room was fine, and clean, but there was only one bed for my friend and I. Our booking, and the image provided, secured a room with two beds. I went to the office to request a change. I was polite, and didn’t mention the kids and the hall party. They were trying to figure out what to do, as it was highly booked. One woman came out and asked what the problem with one bed was, and said “Aren’t you husband and wife”? Marital status was none of her business, and had nothing to do with the issue. They finally put us in a different building, with falling apart handrails, stinking hallways, stained carpets, and torn wallpaper. For the money we were paying, this was the most disgusting room I’ve ever stayed in. For booking with a seemingly reputable resort, I was expecting a little more. Im not someone who complains often, but this all really bothered me. Upon checkout, I had to pay an approximately $30 resort fee, which was never mentioned in my online booking. I know some resorts have this, but to my knowledge, everything was already paid for. This experience was a total disappointment. I hope others don’t have the same experience I did.
Ryan H.
Stayed 1 night in Oct 2018