Search Hotels Near Hugenot House, East Hartford

"This was a disaster. Hotel is in very poor condition. We had no wifi or TV for a day and half. The pool which was reason for choosing this hotel was condemned by Board of health 6 months ago. No one came to clean our room until we asked on 2nd day. Some residents seemed like transient. Most of all staff at desk was totally useless, they made a note and nothing was done. A hotel in This state should not be open. We are requesting refund for lack of services."

"Everything was perfect"

"I reserved the room through Expedia ten minutes before my arrival, but it took nearly an hour for hotel staff to receive the reservation. In the interval, the room I requested was given to a walk-in customer. The staff blamed Expedia's reservation system, but I knew the reservation had been sent to Hilton because I got a partial reservation number. The staff was unsympathetic with my frustration (it was midnight) and advised me next time not to book through a third party. I asked for Hilton's central phone number; the staff ignored my request. The room we eventually got was fine -- spacious, clean and well-lit -- but the price was over $300. Parking was available in an adjacent building, but also more expensive than I would have expected."

"Easy access to surrounding areas"

"The hotel and the room were wonderful, Luis the maintenance person was very pleasant and very helpful with the AC and TV in the room. He was nice and offered his services to us. The front desk staff named Jasmine was very rude and very mean tone with an attitude. Was not helpful when asked where we can order food from."

"Great breakfast"

"The front desk gal was lovely and tried to remedy the situation. The exterior is sketchy at best. Lawn not maintained. The only thing around is a graffiti parking garage and a seedy stand along corner store. I took the stairs and when we got to our floor the smell of marijuana was overwhelming. We opened the door to our room and the smell hit us in the face. We immediately went down and the girl said they had no vacancies and she had to call her manager. 20 minutes later, a room miraculously opened up? The room we ended up in okay. Blanket and towels were stained. There was someone else’s hair in the toilet. For almost $400 a night, I did expect a higher quality of cleanliness. The only upside was proximity to the venue we were going to."

"Kind of dirty, floors were dirty in common area/foyer, stuff stuck to the walls, hair in the shower when we got there. Pool closed, end of May. Staff was upset when we asked for more towels on our third day. Ok place for a quick stop, but I wouldn't stay for more than one night, probably wouldn't go back."

"The staff was great. The room was sparse. I was on the first floor at my request. Outside our window for 2 days was trash. I asked them to remove it on the third day. They were very apologetic and explained they had somebody out sick So I totally understood. We had our dog with us, and they made us very comfortable with having him there. Nice people just a very average hotel."