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"Right next to Hansaring station easy access to Köln and Düsseldorf Airports, 15min walk to city centre. Rooms were spacious and clean. Breakfast buffet was fresh, excellent coffee machine. I highly recommend this hotel. "

"Clean room. Temperature could only be adjusted upto 19 degrees. Room was very warm. Windows can only be tilted opened, so no chance of ventilation. No coffee machine in the room. "

"No pool or activities for the children that we found. Didn't have the opportunity to use the pigeon post bar, although it looked lovely. "

"Air conditioning was advertised but not working during our stay, as the system was still on winter mode. The room was too warm to sleep comfortably, and opening the window caused a lot of noise from the road. Unfortunately, this negatively affected our stay. "

"Clean and very helpful staff. "

"Gorgeous room. Great view. Comfortable bed. Great location. Really enjoyed our stay despite a couple of downsides: We needed a bed for a teenager, despite impressions from our booking that it might be a proper bed, it was a cot that was rolled in. incredibly long time to get hot water in bathroom, very wasteful. With all the restaurants in the hotel, it would be nice if there were a place just to get coffee in the AM. "

"Breakfast was good with a lot of options."

"Room was a little dated with cracks in bathroom here and there however, cannot fault the stay we had a room upgrade with a view of the cathedral, the use of mini bar free of charge was very nice and the staff were very friendly. Will definitely book here again on our return visit."

"I have stayed at the Dorint multiple times in the past and have always looked forward to returning, which makes this experience particularly disappointing. Upon check-in, I was assisted by Corinna Submann, and the interaction was unprofessional and unwelcoming. I felt as though I was being accused of attempting to underpay for my room due to the reservation showing one person. Prior to arrival, I had messaged the hotel indicating that there would be two guests and that I required two beds. The room I was initially assigned was a superior room with only one bed. As I was traveling with a coworker, this was not acceptable. I returned to the front desk and was downgraded to a smaller room with two beds. The interaction at the desk during this exchange was again unfriendly. I had booked and paid for what I understood to be a higher-category room and requested a credit to reflect the downgrade and the fact that the room did not meet the expectations of my reservation. I was told this was not possible and that it was Expedia’s responsibility. After spending several hours communicating with Expedia, they informed me that any refund or adjustment was the hotel’s responsibility. No resolution was offered. In addition to the room issues, several aspects of the hotel were below the standard I expect from a four-star property: - The main entrance door was not functioning. - Lobby furniture had been removed. - Tiles in common areas were cracked and in poor condition. "