Nice and clean hotel, and the staff is professional and friendly.
It would be highly appreciated if the hotel can fix the laundry machine and the dryer.
Jie
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Duty Manager วันที่ 25 มี.ค. 2024
Dear guests, Thank you for taking the time to share your feedback It is regret that this experience did not reach your expectations. Regarding the services provided on site and the training of personnel, our hotel will further review and discuss in deep. Improvement, we attach great importance to the feelings of every guest, and look forward to having the opportunity to serve you again. Sincerely,Lakeshore Hotel Hualien
Nice clean hotel. Location bit far from city ; calling taxi takes time. Not a lot of dinning options around the hotel. Neighborhood is very quiet and safe.
Sunny
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Duty Manager วันที่ 6 ก.พ. 2024
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
Thank you, Adam, for your kind words about our buffet breakfast. We are delighted to hear that you enjoyed it. We appreciate your feedback and hope to welcome you back to Lakeshore Hotel Hualien in the future. Best regards, Lakeshore Hotel Hualien.
Check in was quick & easy, staff were very friendly and the room was clean & simple
Gabriel
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก 值班經理 วันที่ 30 ธ.ค. 2023
Dear Gabriel,Thank you for taking the time to share your feedback about your recent stay at Lakeshore Hotel Hualien. We appreciate your kind words about our quick and easy check-in process, friendly staff, and clean and simple rooms. We strive to provide a pleasant and comfortable experience for all our guests.Thank you once again for choosing Lakeshore Hotel Hualien. We look forward to welcoming you back in the future.Best regards,Lakeshore Hotel Hualien
A very decent stay with great staff and cleanness, spacious room with resting areas. Amenities are slightly less than other hotels we experienced in Taiwan but overall it’s a great choice for value.
Yuntong
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Duty Manager วันที่ 1 ก.พ. 2024
Dear guests,thank you for your sharing and feedback, your encouragement motivated us to get better, wishing to serve you for the next time.
The hotel and rooms were decent and good size.
Check in staff definitely need more training. We had 5 bookings with single rooms or double. Other hotels usually just provide one name and they will pull all the bookings. I basically had to take over and organize our group into single rooms or shared so that front desk staff did not get confused.
POLLY O
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก 值班經理 วันที่ 12 ธ.ค. 2023
Dear guests, Thank you for taking the time to share your feedback It is regret that this experience did not reach your expectations. Regarding the services provided on site and the training of personnel, our hotel will further review and discuss in deep. Improvement, we attach great importance to the feelings of every guest, and look forward to having the opportunity to serve you again. Sincerely,Lakeshore Hotel Hualien