We were staying here during the April 3rd earthquake (7.5). The staff jumped into action to keep safe and care for all guests. We want to commend the hotel for their response in a disaster. Additionally, the hotel was nice, with good amenities. We were not too far from the main area of town. We would love to go back and stay again.
Was very disapointed that we were not allowed entry to the dinner area. The in hotel restaurant refused us entry as they said there was no room for us at the buffet dinner. It was reserved for locals only.
การตอบกลับจาก CHATEAU de CHINE Hualien วันที่ 31 ก.ค. 2023
MITSUHIRO お客様細心の観察と貴重なお時間を割いていただき、翰品花蓮に対するご評価や改善に向けたご提案をいただき、誠にありがとうございます。お客様からいただいたご意見については、関連部門と協議し、より良いサービス提供の方向性を検討いたします。貴重なサポートとご指導に感謝申し上げます。ホテルマネージャー Vero Sun
Very nice swimming pool for kids. The wireless internet was not reliable. Buffet was decent.
Wei
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก CHATEAU de CHINE Hualien วันที่ 10 ก.ค. 2023
Dear Wei,Thank you for your comment on Chateau Champlain Hualien. Regarding the wireless network problem you mentioned, we will try our best to improve it and look forward to your visit again.Sincerely,Vero Sun General Manager