Bonjour Ashton. We are very sorry to hear your stay felt short of your expectation. We would be very happy to discuss with you privately to get more detail.

Thank you very much Anne for the great score. We are delighted to hear you enjoyed your time at Fairmont Le Chateau Frontenac and in Quebec City. We hope to see you again very soon.

Dear John, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us at the hotel. If there's anything we can do to make your next visit even more wonderful, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind regards, Marisa

Thank you Lisa for the great score. We are very happy to hear your stay went well. Looking forward to hosting you again.

Dear James, Thank you for your kind words about our team! We're glad to hear that you received excellent service from our housekeeping staff. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback regarding the need for a deeper clean in certain areas of your room is valuable to us, and we'll ensure that it's addressed promptly.As an historic building, we understand the importance of maintaining high standards of cleanliness and upkeep. Your recommendation means a lot to us, and we're grateful for your support. We hope to have the opportunity to welcome you and your friends back again soon for another enjoyable stay in Quebec City!Kind regards, Marisa

Dear Colleen,Thank you for taking the time to share your feedback! We're delighted to hear that you had such a wonderful experience at Fairmont Le Chateau Frontenac. It's fantastic to know that you found the property stunning, the location gorgeous, and the customer service outstanding. We're glad you enjoyed your beautiful room as well. We hope to welcome you back for another memorable stay in the future!Kind regards, Marisa

Dear Zhi Yan,Thank you very much for the great score. We delighted you enjoyedy your stay and look forward to welcoming you again soon.Kind regards, Marisa

Dear Frederic, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our service impeccable. It's always a delight to hear that our guests appreciate the charm of the Old City and our central location. We hope to welcome you back again soon for another memorable experience!Kind regards, Marisa

Dear Deborshi, I'm sorry to hear that you felt the experience didn't match the price you paid. Your feedback is valuable, and we'll definitely take it into consideration as we strive to improve. If there's anything specific you think we could do better, we'd love to hear it!Kind regards, Marisa Maurice, Front Office Assistant Manager

Thank you so much Elizabeth for the great score. We are looking forward to greeting you again very soon.

Thank you Kyhana for taking the time to score us. We would be very happy to discuss with you about your stay how to see how we could improve on for your next stay.

Thank you very much Laura for the great score. We hope to see you again very soon !

Thank you so very much Jin hee for the great score.

Merci beaucoup pour la bonne note. Nous espérons vous revoir très bientôt.

Thank you so much for taking the time to write this review. We are very happy that you enjoyed your time at our restaurant. I do apologise for the drilling noise. We would be very happy to get the chance to discuss privately and in more details about your stay.

Bonjour Angelo, thank you so very much for taking the time to write this review. We would be very happy to discuss privately with you about your stay.

Thank you so much Kurt for the review. We are happy to hear you enjoyed your time with us. Looking forward to greeting you again.

Thank you so much Jasmin for the great score.

Thank you very much Braidy for the great score. We hope to see you again soon.

Thank you Yang for the great score. We hope to see you again soon.

Thank you Pierre for taking the time to score us. We would be happy to discuss with you about how we could improve on for your next stay.

Thank you so very much Mehul for taking the time to write about your stay with us. We are delighted to see you enjoyed your time with us. Looking forward to hosting you very soon.

Dear Greg, Thank you for the great score! We look forward to welcoming you again soon. Kind regards, Marisa

Thank you Yuen Wun Mary for the great score.

Thank you very much Walia Ara for the review. We are happy to hear your stay went well.

Thank you so much Mary for taking the time to write your review. We're thrilled to hear you had a great time in the area and at the hotel. We are looking forward to hosting you again very soon.

Merci beaucoup Frédérick pour avoir pris le temps d'écrire votre commentaire. Nous espérons vous revoir très bientôt.

Thank you so very much Ixchel for the review. We're thrilled to learn that your stay went well. Looking forward to greeting you again.

Thank you so very much Otmara for taking the time to write this review. We will have a look at your reservation to find the details about your room to get it inspected. Thank you for the feedback. We hope you still got to enjoy your time with us.

Bonjour Daniel, thank you very much for taking the time to write this review. We're very sorry to hear someone woke you up during your stay. We hope this did not affect the rest of your stay too much.

Thank you so much Emilie for the great score

Thank you so very much Teresa for taking the time to write this review. We are delighted to learn your stay at our property and in Quebec City went well. We cannot wait to see you again very soon.

Thank you Samuel for the great score. Please do not hesitate to reach out if you feel the need to discuss on what we can improve on. Hoping to see you again soon.

Thank you very much Vincent for taking the time to write this review.

Thank you so very much Rita for the great score.

Dear Minh,I'm truly sorry to learn about your disappointing experience during your stay. It's disheartening to hear that the front desk service fell short of expectations and that you were not properly informed about the resort fee applicable for all reservations. Transparency in pricing is crucial, and it's regrettable that this wasn't clearly communicated during your booking process through Expedia. Your feedback is valuable and will be shared with the management team for further review and improvement. We understand your decision not to return, but we hope to have the opportunity to regain your trust in the future. If you have any further concerns or feedback, please don't hesitate to reach out.Kind regards, Marisa Maurice, Front Office Assistant Manager

Thank you very much Ronald for the great score.

Merci beaucoup Patrick pour le commentaire. Nous sommes ravis d'entendre que votre séjour s'est bien déroulé. Au plaisir de vous revoir très bientôt.

Thank you very much Hiroko for taking the time to write this review. We hope to see you again soon.

Thank you very much Cesar for the great words. We are glad to hear you enjoyed your time with us.

Thank you very much John for the taking the time to write this review. We hope you still got to enjoy your time in Quebec City. Looking forward to hosting you again.

Thank you so very much Ahmad for the review. We hope to see you again very soon

Dear Paul,Thank you so much for sharing your experience! It sounds like Keith and the rest of the staff made your stay truly memorable. Exploring the old town on foot and discovering bits of history sounds like a fantastic way to spend your time there. We're thrilled to hear that you felt safe and enjoyed your time at the hotel. We can't wait to welcome you back for another wonderful stay!Marisa

Dear Arthur,We're delighted to hear that you had such a positive experience with our Fairmont Gold service! Providing exceptional experiences is what we strive for, and we're thrilled that you found it to be wonderful. We look forward to welcoming you back soon!Kind regards, Marisa

Dear Rosa Maria,Thank you for sharing your wonderful experience! Providing the complete experience is what we aim for. We're thrilled that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back soon!Kind regards, Marisa

Dear Wanjung, I'm so glad to hear that you had a fantastic stay! We hope to have the pleasure of welcoming you back soon!Kind regards, Marisa

Dear Cary,I'm truly sorry to hear about your experience with the mattresses and the overwhelming rose fragrance. Your comfort and preferences are incredibly important to us, and it's disappointing to learn that we fell short in meeting your expectations. I'll ensure that your feedback regarding the mattresses and the bath products is shared with our management team for immediate action. Please accept our sincerest apologies. We hope to have to opportunity to welcoming you back on a future stay.Kind regards, Marisa

Thank you very much Michael John for taking the time to review us. We are happy to see you enjoyed your time staying with us.