Search Hotels Near Horton Lake, Juan de Fuca Electoral Area

"Staff "

"Facility and staff are great, as is the breakfast BUT the in room entertainment = TV is a disaster. There is limited stations with numerous sports stations and no guidance as to what is on the stations. Have never experienced such a poor TV service. "

"Had a lovely gold level king room in the “old” side of the hotel….room was beautiful except it had a musty old smell to it. Not really unexpected since the hotel is very old but perhaps a little air freshener in the room would make it smell better? The gold level lounge was beyond beautiful and well tended to! All the staff were kind, helpful and accommodating- you couldn’t ask for better service and a more beautiful setting to relax and soak up this gorgeous hotel! I definitely will be back!! The spa was nice - could have a wee update in the spa lounge but still felt luxurious…..sadly one of the guests w me didn’t enjoy their new lavender cocoon treatment. They were in a couples room and had very different experiences - I would suggest practitioners pre-plan or practice to do the same things (turning/wrapping the blanket/explaining things etc) at the same time. One was “cocooned” in warm blankets and one only at the end and was cold for most of the 90min treatment. So for that price and experience - I would have expected top level treatments that they both loved. Thankfully the spa receptionist was kind and discounted his treatment but it was disappointing as it was an anniversary gift for the couple. My lavender cocoon was HEAVEN and I had Christine….so I def would be back to see her! All in all, the Empress is magical and I highly recommend treating yourself to the gold level rooms…I loved my stay and hope to be back! "

"Room was clean, bed was very comfortable "

"We had a beautiful ocean front room that was perfect when the morning sun hit! The bed was comfortable, bath clean (even included a TV facing the tub). We ate dinner at the restaurant. It is pricey but expected and was delicious. All the staff we encountered were friendly and helpful. The only downside to our stay was the hydro going out for a few hrs in the evening that woke us up again when it came back on. Otherwise, lovely stay"

"Beautiful ocean views, small and dirty gym"

"Amazing view, spectacular room and friendly staff."

"We had a wonderful time staying here. We were very appreciative how welcoming they are to pets. The room was spacious and clean, and the location was great as it had a nice nature resort feel. The staff were also very professional and helpful. We will happily return."

"We only stayed one night. It was quiet and clean and the staff welcoming."