Search Hotels Near Horniman Museum Aquarium, London

"Missing a juqqizi"

"The room was a highlight, intelligently designed, well laid out, and genuinely comfortable from a usability perspective. Everything was exactly where you would expect it to be. Unfortunately, the bed undermined the entire experience. The mattress was notably uncomfortable, and the frame creaked with even minor movement. For a stay built around rest, that is not a small detail. Service was efficient but impersonal. Both the front desk and café staff handled tasks competently, but with little warmth or engagement. At checkout, there was no enquiry about the stay, which reinforced the overall impression that guests are processed rather than welcomed. I paid £40 for a late checkout until 2pm, which appeared not to have been communicated to housekeeping, as they entered the room while I was changing. An avoidable and unwelcome interruption. Overall, while the room design reflects clear thought and investment, the broader experience does not match that standard. It is a well-designed product let down by execution. I would not return, which is disappointing given how strong the fundamentals are."

"Charged £25 at reception, said it would be refunded on check out but still hasn’t been refunds back!"

"As women with noise sensitivity, I had best time at this hotel, very quiet. Room was clean, staff friendly, air conditioned highly appreciated. Mattress was comfortable and bedsheets clean Hotel got you covered with essential items like shampoo, body wash and hand wash + clean towels every day "

"Breakfast is fresh and good"

"Good place to stay with a great view "

"Spotlessly clean room with comfy bed and fridge. Loved the loation and the staff"

"This is perfect for business travel but with comfort"

"It was okay."