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"The room and hallways/landing were outdated, dirty and in desperate need of renovation. Mattress was poor - worthy of a skip. It was the worst room I’ve ever stayed in. Supposedly this was a DELUXE double!!! If it wasn’t for the fact we were due at a party in Dorking that evening and didn’t arrive to the hotel until 6.30pm, we would have insisted on either another room or ideally our money back and moved to another hotel."

"Excellent"

"Easy, frequent and cheap HB1 bus transport from the airport right to the door of the hotel and back. Clever decor and well designed rooms. Staff accommodated my specific requests quickly and with a smile. Dinner in the restaurant was tasty, well presented and averagely priced. I will book again especially for the price I paid."

"Enjoyed our 3 nights stay. Breakfast was fantastic easy parking, and great facilities with comfortable rooms and good WIFI, would return in the future"

"Well appointed room. Good breakfast"

"Lovely hotel, modern throughout, and incredibly comfortable beds. Super convenient location very close to Gatwick Airport. We received a discount voucher upon check-in for food and drink, which was a nice touch. Staff were very friendly and helpful, and checking out was a breeze."

"The front of house staff were brilliant, as always. Unfortunately, the morning lounge/bar/breakfast staff weren’t very welcoming or attentive."

"Lovely quiet site. Outstanding staff at front desk reception and especially in the dining room."

"Convenient"

"Great spot, actually attached to the North Terminal. Super easy when catching an early flight or coming in late and would highly recommend. Staff were helpful and friendly, buffet breakfast was fine, minor downside no mini fridge in room and no streaming options on the TV."

"Beautiful Hotel, Deeply Disappointing Experience. 1/5 Stars Hilton Gatwick is a magnificent building, conveniently connected to the South Terminal. Unfortunately, my experience was distressing. Recovering from major abdominal surgery with severe pain and limited mobility, I contacted the hotel before and after booking to arrange a nearby room, luggage assistance and wheelchair transport to British Airways. All were assured. Despite explaining my condition again at check-in, I was assigned...

"Very convenient for LGW south terminal. The discount at Wetherspoons was appreciated."