Beautiful room, lovely bathroom. Service was excellent and really helpful and accommodating. Was my boyfriend’s birthday celebration and they gave us a complimentary bottle of wine which was so nice. Great location. Parking too which is great in Hitchin. Loved there was a kettle and tea facilities. Will definitely stay again.
leane
เข้าพัก 1 คืน, พฤษภาคม 2025
6/10 พอใช้
DAVID
เดินทางกับคู่รัก
26 พ.ค. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
Room was ok -no problem with that, but not happy at all with the choice for breakfast.
Was told there was no mushrooms, black pudding or tomatoes. Also the breakfast was not hot enough and no fruit juice.
We decided to forego breakfast on the 2nd day and went to Weatherspoons
All in all we were not happy with the service and would request a small refund
Great location, exceptional customer service from carol and the other lady, very friendly as always. poster bed lovely spacious room and free parking. Overall satisfied.
Amndeep
เข้าพัก 1 คืน, มีนาคม 2025
6/10 พอใช้
Derek
9 มี.ค. 2025
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Cheap and cheerful but useful town centre location and easy free parking. A bit dated, and front door wasn’t secure but otherwise no complaints. Did what I needed for a quick overnight.
Lovely Lady. It was clean.
Please provide coffee as an alternative to tea. The pillows was the downfall sadly.
Apart from that will deffo come again in the future. It was Just the pillows
The staff are very friendly everytime i go her with my partner. I did want a specific room but it was already occupied but the guy upgraded us to a four poster bed which was considerably nice of him and lovely gesture. The only TERRIBLY NEGATIVE thing i have to say is checkout is at 11am and there is a lady that goes around knocking on the doors profusely with a bad attitude between 30 mins before checkout reminding you how many mins youve got untill you have to leave the PREMISES! I can totally understand somebody having a " bad day " but in all 100% HONESTY AND TRANSPARENCY , it's happened to us everytime we have stayed there !!! I stayed on new years eve and im still tremendously baffled and shell-shocked even now writing this. My partner left for work early that morning and i was half NAKED and the woke up to the lady in my room stating i have 10 minutes to leave. Wow wow and wowww. I stay at a lot of hotels but i have never been spoken to in that manner. She will definitely DRIVE PAYING CUSTOMERS TO NOT WANT TO COME BACK !
The rooms are out of date and the beds have BUGS on your website there is free parking with no restrictions when we got there couldnt park the van alroind not a good stay
VERY unusual check in. You have to go to the restaurant on high street. We thought it was called bella vita 🤔 but it's actually a taco restaurant. You go in there, then have no idea where to go as no signs inside the shop?
It was only as another couple were stood there looking very confused too, a lady working behind the food counter came over and took us all behind some weird saloon doors into the back room! ...it felt like you were in some sort of escape room as boxes etc everywhere?
She asked me to pay which I then replied I have already...months ago. She said oh yeah...it just made me think I wonder how many people have paid again by accident.
I had to ask her about breakfast to which she replied. There won't be any as we are so booked up
🤔 so I said well we were expecting it as when I paid it was included in the cost.
She told me to text her my bank details and they will refund me some money for the 2 breakfasts... 2 months later ....still no refund for 2 breakfasts
Zoe
เข้าพัก 1 คืน, สิงหาคม 2024
8/10 ดี
Nazia
27 ต.ค. 2024
The check in staff ladies were great and very helpful.