My wife and I were warmly welcome by the reception staff on duty. We were early for the check-in, staff kept our bags so that we could continue to explore the parks. When we return in the evening, bags were kept nicely in our room. The onsen was awesome. Breakfast was on time and the meal was awesome too. Special mention to the hotel staff who speaks Mandarin, that was really helpful as we can't speak jappanese. We had an enjoyable stay, certainly would love to be back again.