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"other guests complaining of bedbugs. Did not see this myself"

"Good for a close to the airport stay."

"Convenient for airport, clean room"

"Lovely staff and amazing service! Will come again."

"Good value for money."

"We found it challenging to find the entrance to the hotel from the airport, you can’t enter from the outside, only from a tube connecting the terminal. One elevator was broken and the other was extremely slow and often full from staff with carts of dishes or housekeeping supplies. The food in the bar was pretty awful and overpriced. My daughter ordered nachos which were probably the worst I’ve ever had; fake, liquid cheese and some green slip that barely resembled guacamole. The room...

"Front desk staff were very helpful. Rooms could use some updating and the air conditioning was not working well."

"Super late check in. Front desk made it seamless, I was exhausted. Got up and had a super breakfast buffet. Everyone was friendly and very helpful, after a long day of flights, lost baggage, and transport issues, they were a definite highlight and saving grace. Thank you!"

"Clean room, excellent breakfast, kind staff"

"Stayed here 3 nights to attend a family event locally- have stayed before for one night stays only for early flights etc… Hotel has had a refresh not so long ago and the rooms are more modern … although less storage and hanging as most only stay the one night . Room amenities for the room type booked show photos of coffee machines but there was only a kettle. Coffee machines in the next level up room type. Location and facilities of food and beverage excellent. Room servicing was a problem...

"Wouldn't change the booking to the day before. Will never book again"

"Missold hotel, more like a hostel. Old building no staff available with main door left open when we arrived leaving people very vulnerable. Lex the member of staff at this place lied to Expedia team, telling them that we checked in but hadn't checked out knowing that we had refused to stay there and had asked for a refund which they are refusing! We ended up staying at Gatwick all night until our flight. Not a great start to our holiday. Reviews are questionable. DO NOT STAY THERE!!"

"Booked as visiting family location & room were ok & staff friendly but really need new beds as they had passed their best!"

"The staff was very friendly and helpful. Highly recommend for anyone flying into Gatwick Airport."

"Perfect stay. Beautiful room and views. Great breakfast. Lovely staff"

"My stay at this Holiday Inn in the UK was wonderful. My family and i stayed here while staying in England before leaving on a cruise in June 2026 and i absolutely happy we selected this hotel for our short stay as the hotel was clean, our rooms were comfortable and the staff was very helpful with not only helping us with transportation , exploring London and purchasing food. My mom returned to England with me June 2026 after not being here since 1968 and absolutely loved her stay and looking...

"Our stay was excellent value for money and the staff were very helpful. There was also a good selection of food on offer and good value for money too. Ample parking on site as well. We would stay again."

"Great meal deal"

"This hotel did not have ac and in the midst of a heatwave it was a challenge. Staff great, room top notch! Highly recommend"