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"The apartment was great, conveniently located for Newcastle City Center (within a short walk, or short hop on the Metro), Jesmond Metro station and restaurants and cafes in the local area. Check in via the adjacent Holiday Inn was quick and efficient and access to parking (free with the apartment!) was easy. One minor gripe - when we set the sofa bed up, the mattress was dirty, covered in dust and food crumbs from the previous stay. Otherwise the apartment is comfortable and in a good...

"It was terrible and got worse the more I investigated. The drains were blocked and the bathroom not cleaned, dirty towels on the doors and the bed had black bits through the white sheets! Thank goodness the sheets were white so I could see how dirty it was!"

"Fantastic property and great price."

"The whole process of being able to stay there was awful. I had emails asking me to verify my identity but no correct link sent. I was threatened with a cancellation without refund desite the fact they had not given me the opportunity to do what they asked. Having finally been sent a link I verified and arrived to be told this was very common. At the property Fire Doors were constantly janmed open."

"I had a lovely stay There was everything I needed for my 4 nights in Newcastle Great having 24hr reception Room was just what I needed with kettle and toaster and fridge. Didn’t use microwave or hob Bathroom small but had everything including toiletries Would stay again"

"clean, excellent communication with property, grocery 4 min walk away, easy 40min walk to cathedral and castle."

"0/5 – Worst stay of my life. Plummer House Newcastle was an absolute disgrace from start to finish. The room was filthy on arrival — dirty sink and work surfaces, stained floors, damaged furniture, worn cabinets, filthy fridge, marked and stained chairs, and mugs that looked like they hadn’t been properly cleaned in months. This is not “student accommodation” or “serviced living” — it’s neglect. The female manager was rude and unprofessional, even trying to make me check out 12 hours earlier...