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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"Booked a family room when we arrived sofa bed wasn't down or made for my 16 year old daughter. No air conditioning just one fan provided which was noisy and had a sleepless night. Staff on check-in and out were not helpful nor welcoming. "

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"The Rubens is a very nice upscale hotel with a great location in the heart of Westminster and literally across the street from Buckingham Palace. The staff were very friendly and very helpful. The rooms are clean and comfortable although very small. The food, unfortunately, is very mediocre although priced as if it was excellent. The continental breakfast buffet is the worst I've seen in a hotel of this category. The croissants were fresh and good but there were hardly any choices and...

"friendly and clean"

"I’ve stayed in a few pod hotels, and this was by far the most modern; new but also cool. However the QR code system to get in everywhere is very annoying and at the end of the day it’s a hostel with the same flaws all hostels have (smelly, unclean, unloved). It was however only £70 for a night in central London… beggars can’t be choosers I guess!"

"This was comfortable, clean and the air conditioning worked fabulously."

"Had a single room, not available at most hotels. Small but perfectly formed with everything needed. Super staff. Limited restaurant menu, but extensive breakfast menu. Would happily stay again."

"Excellent two night stay for a 40th birthday. Fully recommend a room facing the London Eye if you can get one, the view at night is spectacular especially if on a higher floor."

"Lovely room"

"ทำเลที่ตั้งดี ใกล้แหล่งท่องเที่ยว ใกล้ Tube สะอาด"

"Outstanding! This place is perfectly located to all major places, restaurants, West End etc. we walked everywhere! It’s a beautiful hotel w/an excellent breakfast. The staff was wonderful, amenities great. We loved it and so easy w/a baby as well."

"Excellent breakfast and great customer service!!"

"My stay at the Kensington Hideaway made my trip to England a complete success. Stay were always so warm and welcoming and remembered me. Breakfast was always amazing and their food menu as well. Truly made me feel so at home from thousands of miles away! When I come back to London this is 100% where I am staying again, and did I mention air conditioning? They have it!!"

"My husband and I stayed here for 8 nights, we included breakfast with our stay and it was well worth it. The breakfast buffet was displayed beautifully every morning with little omelettes, an assortment of breads, pastries, deli meats and cheeses, fresh fruits and vegetables, yogurt and cereals. They had many freshly squeezed juices, flavored water, drip coffee or served espresso directly from their bar. The service of the staff was excellent, they were friendly and helpful. We loved our corner...