Search Hotels in Heritage East, Phoenix

"Our family has been staying here for over 10 years. It’s even better with the new renovations. The kids (14 years and 7 years) absolutely LOVE the pools! Very family friendly. We hate leaving this place. It’s our home away from home. "

"This place was very, very mediocre at best. The staff was average to poor. Our initial reservation was for three nights, but then we extended it to four nights. When we checked in at the front desk, we were told we had to come back at 9 PM to make sure that the extra day was connected to our three day initial reservation. The room was OK but I I don’t like the two sliding doors to get into the bathroom. They never close properly. I like to keep the heat and steam in the bathroom and those doors are poor at doing that. The pool area was a joke. It was basically a big concrete pool and a second smaller pool and a hot tub. It was basically a big concrete slab with some blue tents around the pool. The bar/restaurant near the pool was terrible. We waited for 10 to 15 minutes for somebody to wait on us when we sat down and then we finally had to get up and walked to the bar asked the waiter to take our order. When our order was ready he waved at us to come and pick it up at the bar all of our food was in “to go” bags. We had to go back to the table and eat off our Styrofoam plates and packages with plastic utensils. He never even came to our table the entire time he stayed behind the bar and the restaurant only had about four or five people in it. The casino area seemed very nice and they had a upscale bar named Orange sky on the top floor, which was very nice. However, the maître D was pretty unfriendly and had very poor communication skills. "

"Poolside seating was nice at the main pool. The hot tubs weren't hot at my building. They were renovating at the time of our stay therefore I would come back and try again. "

"The high rating this property has is deceiving. The pictures online were of a unit that must have been newly remodeled and used for the pictures. The unit we were in was not anywhere near the quality that was depicted in the photos. The bathroom had paint peeling off the trim in chunks onto the floor. There was visible water damage on the walls around and under the tub. The tub surround was new so it appears to be hiding the rest of the water damage underneath. The walls and ceiling in the unit were water damaged in places and patched over but highly noticeable because it looked like no attempt was made to blend it into the existing texture. The bedroom nightstand, dresser and lamp were so outdated and in such bad condition it looked like it was furniture that was picked up off the curb on garbage day. The floors in the unit were uneven and our feet and white socks were black after walking around. We didn’t realize it was the units floor until after showering and walking around barefoot our feet were noticeably dirty on the bottom right away. The in unit washer and dryer was one of the reasons we chose this property over others. The rec room area and pool were as depicted. The front desk staff was pleasant and helpful. I would never stay here again due to the poor quality of the unit. "

"If you’ve never been here before and they ask you if you’d like help with your bags when you check-in, I’d accept the help knowing what the layout of the property is like now. A/C was extremely underwhelming for a 90 degree day in AZ. Turned it all the way to 62 at night and it didn’t seem to cool anywhere near that temp. Drain in shower is very slow. Hot tub was closed."

"Clean room with amazing amenities and awesome staff"

"The room was not clean, but no bugs. Just a lot of dust and gunk built up on surfaces. Bed was comfortable. Bedding was clean. Towels were clean. The room just needs a deep clean. The pool and hot tub were nice."

"Had diner was great, was not able to get breakfast due to meetings."

"Didn’t try"