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Steigenberger Grandhotel & Spa

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Luxury
1.401298464324817E-45 star property
9.2

Wonderful

Serene elegance by the Baltic Sea

Family-friendly resort by the sea, this property boasts elegant architecture and lush gardens, creating a serene coastal retreat. Enjoy the white sand beach, Baltic Sea Grand SPA, and four exquisite restaurants offering al fresco dining.

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
The current price is ฿9,317
฿10,253 total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

A hotel room with a bed, a TV on a white desk, a striped armchair, and a glass table.

Deluxe Room

8.0 out of 10
Very good
(2 reviews)
  • Park view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Executive Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a bed, a TV on a white desk, a striped armchair, and a glass table.

Family Suite

  • Park view
  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite

A modern living room with a sofa, coffee table, and TV. There is a dining area with a table and chairs.

Deluxe Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite

A bathroom with a bathtub, two sinks, a large mirror, and a shower area.

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a bed, a desk, a chair, and a balcony with outdoor furniture.

Superior Room

8.4 out of 10
Very good
(7 reviews)
  • Park view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a bed, a desk, a chair, a sofa, and a TV.

Junior Suite

  • Park view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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Bar (on property)

SEETELHOTEL Ostseehotel Ahlbeck

Heringsdorf
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
8.4 out of 10, Very good, 174 reviews
The price is ฿7,455
฿8,261 total
includes taxes & fees
31 Aug - 1 Sept
SEETELHOTEL Ostseehotel Ahlbeck
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About the area

Located in Heringsdorf, Steigenberger Grandhotel & Spa is in the entertainment district and on the beach. Museum Villa Irmgard and Usedom Art Association are cultural highlights, and some of the area's landmarks include Ahlbeck Pier and Fort Aniola. Travelling with kids? Consider Tropenhaus Bansin and Baltic Park Molo Aquapark. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. Visit our Seebad Heringsdorf travel guide
View more Resorts in Seebad Heringsdorf
Map
Liehrstrasse 11, Heringsdorf, MV, 17424

What's nearby

  • A beach with white wicker chairs and a pier with a white building with green roofs in the background.
    Ahlbeck Beach
    2 min walk - 0.2 km
  • A pier extending into the ocean with a clear sky.
    Heringsdorf Beach
    9 min walk - 0.8 km
  • A pier extending into the ocean with a conical structure at the end.
    Heringsdorf Pier
    11 min walk - 1.0 km
  • A coastal town with a pier, beach, and historic buildings.
    Ahlbeck Pier
    19 min walk - 1.6 km
  • Usedom Treetop Walk
    9 min walk - 0.8 km

Getting around

  • Seebad Heringsdorf Station
    8 min walk
  • Heringsdorf (HDF)
    20 min drive

Restaurants

  • Kaffeeklaus
    9 min walk
  • Uwes Fischerhütte
    13 min walk
  • O'ne
    11 min walk
  • Bagged - Coffee And Market
    11 min walk
  • Alte Fischhalle
    14 min walk

About this property

Steigenberger Grandhotel & Spa

  • Luxury family-friendly resort by the sea
  • Take advantage of a terrace, shopping on-site and a garden at Steigenberger Grandhotel & Spa. With amenities such as a beachfront location and beach cabanas, this resort is the perfect place to soak up the sun. Indulge in a body wrap, a manicure/pedicure and a massage at Baltic Sea Grand Spa, the on-site spa. At the 3 on-site restaurants, enjoy lunch, dinner, light fare and al fresco dining. Fitness classes are offered at the health club; other things to do include mountain biking. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
    • Buffet breakfast (surcharge), free train station pick-up and bike hire
    • Self-parking (surcharge), an electric car charging station and express check-in
    • A front desk safe, luggage storage and massage treatment rooms
  • Room features
  • All 169 rooms have comforts such as premium bedding and pillow menus, in addition to thoughtful touches such as free WiFi and safes.
  • Other amenities include:
    • Baby monitors, children's slippers and childcare services
    • Hypo-allergenic bedding and Select Comfort beds
    • Children's dressing gowns, free toiletries and hairdryers
    • 32-inch LED TVs with satellite channels
    • Balconies or patios, wardrobes/cupboards and electric kettles

Similar properties

Restaurant
Strandhotel Ahlbeck, a member of Radisson Individuals
Heringsdorf
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
8.6 out of 10, Excellent, 238 reviews
The price is ฿8,385
฿9,256 total
includes taxes & fees
4 Sept - 5 Sept
Strandhotel Ahlbeck, a member of Radisson Individuals
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free train station pick-up shuttle
  • Onsite parking available only on request
  • Parking on site (EUR 24 per day)
  • Extended parking on site (EUR 24 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 39 for adults and EUR 39 for children
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bistro WATERFRONT
  • DELBRÜCK Bar & Lounge
  • LILIENTHAL Usedom

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Mountain biking
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Baby monitor
  • Baby toys
  • Beach toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,549 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift (100 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • 7 buildings
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.00 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January to 31 March, EUR 2.90 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, EUR 3.70 per person, per night. This tax does not apply to children under 6 years of age.
  • A tax is imposed by the city: From 1 November to 31 December, EUR 3.00 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 39 for adults and from EUR 39 for children
  • Airport shuttle fee: EUR 30 per person (one-way)
  • Self-parking fee: EUR 24 per day
  • Extended parking fee: EUR 24 per night
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 14 years old are not allowed in the swimming pool or health club without adult supervision
Children under 3 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Steigenberger Grandhotel & Spa have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Steigenberger Grandhotel & Spa?

As of 5 Aug 2026, prices found for a 1-night stay for 2 adults at Steigenberger Grandhotel & Spa on 31 Aug 2026 start from ฿9,317, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Steigenberger Grandhotel & Spa pet-friendly?

Yes, this resort allows dogs (limit 2 total). There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Steigenberger Grandhotel & Spa?

Self-parking is available for EUR 24 per day. Extended parking is available for EUR 24 per night.

What time is check-in at Steigenberger Grandhotel & Spa?

Check-in start time: 4 PM; check-in end time: midnight.

What time is check-out at Steigenberger Grandhotel & Spa?

Checkout is at noon.

Does Steigenberger Grandhotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per person applies.

Where is Steigenberger Grandhotel & Spa located?

Located in Heringsdorf, this beachfront resort is on the boardwalk, just steps away from Usedom Nature Park and Ahlbeck Beach. Heringsdorf Beach and Usedom Treetop Walk are also within 10 minutes. Seebad Heringsdorf Station is 8 minutes by foot and Ahlbeck Ostseetherme Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Steigenberger Grandhotel & Spa Reviews

9.2

Wonderful

9.4

Cleanliness

9.4

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 227 out of 329 reviews
Rating 8 - Good. 81 out of 329 reviews
Rating 6 - Okay. 15 out of 329 reviews
Rating 4 - Poor. 3 out of 329 reviews
Rating 2 - Terrible. 3 out of 329 reviews

Reviews

Verified review

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Zimmer
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saubere schöne Zimmer, entspannte, schöne und ruhige Atmosphäre. Sehr gutes Frühstück. Alles in allem Top. Einziges Manko wenn es überhaupt eines ist. Hotel ist nicht dabei die Usedomer Bahn zu nutzen.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohl gefühlt. Schönes Zimmer, gutes Frühstück und ein toller Spa Bereich. Einziger kleiner Kritikpunkt: Wir haben auf den Zimmerservice verzichtet und dennoch stand das Hauskeeping zweimal bei uns im Zimmer, um sauber zu machen. Einen 5€ Gutschein konnten wir nicht einlösen, da wir dafür zusätzlich etwas hätten verzehren müssen. Das erscheint uns nicht ganz fair, da das Hotel reale Ersparnis hatte.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Stephanie

Liked: Staff & service, amenities
Tolle Lage, sehr schönes Zimmer, gutes Frühstück. Im Badezimmer war die Armatur total verkalkt , wurde leider auch nicht gereinigt nachdem wir es an der Rezeption gemeldet haben.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Frühstück war sehr gut. Die Auswahl groß, auch für Veganer waren Speisen dabei. Ich hatte keinen Blick zur Ostsee. Dafür habe ich den Blick in Richtun Wald, was auch schön ist.
Stayed 8 nights in May 2026
Verified review

8/10 Good

Sabine

Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel macht einen gehobenen und guten Eindruck!! Das Einzige Manko ist die Sitzanordnung beim Frühstück die viel zu eng angeordnet ist und nicht 5 Sterne 🌟 würdig ist und das so exzellente Frühstück nicht genießen lässt.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

mette

Liked: Cleanliness, staff & service, amenities
værelse personale
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war großzügig und stilvoll, die Mitarbeiter waren alle sehr freundlich und der spa Bereich mit beheiztem Pool hat uns auch sehr gut gefallen!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Das Zimmer war sehr groß. Das Personal war freundlich und zuvorkommend
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Johan-Ulrich

Liked: Cleanliness
Vi havde et dejligt værelse, som var velindrettet med god udsigt over vandet og hotelområdet.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Sebastian

Disliked: Staff & service, property conditions & facilities
Zimmer mit renovierungsstau, sauber aber abgewohnt. Umgebung sehr schön.
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Sebastian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Leider kein 5 Sterne Haus. Nicht der Standart den man bei einem Steigenberger Haus erwarten kann
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Früstück mit schöner lokaler Auswahl und vielfältigen Eierspeisen à la minute zubereitet. Zu Spitzenzeiten kann sich eine Schlange beim Einlass bilden. Etwas Geduld gibt dem Personal aber die Möglichkeit, frei werdende Tische wieder sauber und hübsch herzurichten und die Tische effizient neu zu vergeben. Im Zimmer wäre es schön, wenn täglich Wasser aufgefüllt würde. Der Kühlschrank ist aber gross genug für eigene Einkäufe (auch 0.75l Flaschen). Das Ersetzen des Schreibblocks hat trotz nettem Hinweis auf dem leeren Karton nicht geklappt, ein Detail. Freies W-Lan ist gut zu haben, die Leistung könnte (gemäss Aussage unseres Teenagers) verbessert werden. Lobenswert findet er dafür den Billard-Tisch und die Geräte im Gym. Die Kommunikation mit dem Hotel hat jederzeit prima geklappt, die Transfers vom/zum Flughafen waren reibungslos. Das Personal immer sehr freundlich und hilfsbereit und teilweise ortskundig mit Lokalwissen. Alles in Allem eine tolle entspannte Woche Familienurlaub. Herzlichen Dank an Alle, die dazu beigetragen haben!
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Hotel! Nette Bedienung! Super Lage!
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Leider kein 5-Sterne-Niveau Tolle Lage, aber das war’s auch schon. Der Service ist enttäuschend: unkoordiniertes, unfreundliches Personal ohne jeglichen Servicegedanken. Im Restaurant herrscht Chaos, das Essen ist mittelmäßig und überteuert. Beim Frühstück stapelt sich das Geschirr, Kellner ignorieren Gäste. Der Check-out war eine Zumutung – keine Flexibilität, keine Hilfsbereitschaft. Für ein 5-Sterne-Hotel absolut unzureichend. Keine Empfehlung.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Sven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Det er et lækkert hotel med talrige faciliteter og en central beliggenhed for besøg af interessante seværdigheder på Usedom.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die ganze Anlage ist sehr schön, man kann das Haus nur weiter empfehlen
Stayed 7 nights in Jun 2025
Verified review

8/10 Good

Darius

Liked: Cleanliness
Leider sind es keine 5 Sterne mehr. Zimmer sind in die Jahre gekommen. Personal an der Rezeption ein wenig unwissend. Reinigung der Suite hat mit 2 Mann ganze 5 Minuten gedauert einfach rein und raus . Definitiv keine 5 Sterne
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Eva Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren zum zweiten Mal im Steigenberger in Heringsdorf! Es ist immer wieder schön! Toller beheizter Pool, schöner Saunabereich und ein wundervolles Frühstück. Einen langen Spaziergang am Strand bis nach Polen können wir empfehlen und wenn die Füße müde sind, kann man von dort mit dem Zug zurück an den Bahnhof innerhalb weniger Minuten fahren und schnell ins Hotel.
Stayed 3 nights in Apr 2025
Verified review

6/10 Okay

Bernhard

Liked: Cleanliness, staff & service, amenities
Hydrojet-Anlage im Pool seit Wochen defekt.Hotel wirbt aber immer noch damit.Wasserhahn im Bad mit Kalkflecken überzogen.Wurde während der Aufenthaltszeit nich beseitigt. Nachdem man versehentlich einen Tag zu früh ausgecheckt wurde, sitzt mann erstmal eine Stunde im Foyer fest und kann nicht mal aufs Zimmer. Mal eine Frage, ob mann vielleicht i n der Zwischenzeit beim Warten ein Getränk möchte-Fehlanzeige.Hätten wir vielleicht in einem 5-Sterne Grand-Hotel bekommen. ACHSO - IST DAS STEIGENBERGER JA.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Ich denke es liegt an Expedia, dass ihr nicht darüber informiert, dass ein Executivezimmer auch ohne echten Balkon vergeben wird. So freute ich mich auf eben jenen, musste aber für viel Geld mit einem fränzösischen Balkon vorlieb nehmen. Nicht zufiedenstellend, zumal das Hotel nichts dafür kann und mein Problem somit nicht lösen konnte. Bis auf teilweise gruseliges Personal, waren wir sehr zufrieden. Ich wünschte mit mehr Problemlöser als Neinsagen, aber auch im Steigenberger sind diese nur bedingt zu finden. Daher wurde meine Erwartung an diesen "guten Namen" nicht bestätigt. Das Haus an sich ist wunderbar eingerichtet und macht Spaß. Die Dame an der Bar und bei der Lieferung der Roomservice- Speisen hat durch ihre Art viel von dem Versagen des anderen Personals wettgemacht. Besonderen Dank an Sie.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren ja schon öfter hier. Einfach ein tolles Hotel. Service super. Frühstück, Bar und Restaurants toll. Service aufmerksam und freundlich. Wir kommen gerne wieder.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Katalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandioses Frühstück, tolle Zimmer, super nettes Personal.
Stayed 7 nights in Sep 2024
Verified review

10/10 Excellent

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Sehr schönes Hotel, Frühstück sehr lecker, große Auswahl, Personal an der Rezeption leider nicht sehr kompetent. Stritt sich mit einem Auszubildenem direkt vor den Kunden
Stayed 3 nights in Aug 2024