"We had a fantastic family stay at the Hilton Woking – the rooms were modern, comfortable, and perfect for relaxing after a busy day. The staff were warm and welcoming, making us feel at home from the moment we arrived."
"Room was very small and over crowded with two twins and a double. Fire alarm went off at 9am, no apologies or explanation on the reason. When we were finally allowed to return to our room the lifts did not work, when we made it to the room the key card didn’t work so had to go back down to reception. Again no apologies made. "
"They never got me after hours check in information so we ended up stranded at the airport. After the fact, I found an attempt to call me once through “WhatsApp”. They had my email and we had corresponded through it previously, but they did not attempt to contact me through it or messaging to gain information they may have needed or to give me directions on hotel accommodations. "
