This hotel is a dump, I spent 13 weeks there because of my job because it was the cheapest in the area and I was to lazy to negotiate a weekly rate with other hotels. Most of their money comes from people on welfare. In 13 weeks room not cleaned once, loud music all night long and hotel was in disrepair.
Tollis
เข้าพัก 7 คืน, กุมภาพันธ์ 2022
ตรวจสอบแล้ว
2/10 แย่มาก
Sofia
8 มี.ค. 2022
ไม่ชื่นชอบ: พนักงานและบริการ
Worst Hotel Experience
We booked this hotel on short notice to get a few hours of sleep while driving from Washington DC to Atlanta GA. When we arrived to the hotel, the doors to the front lobby were locked, there was a handwritten sign on the door "sorry, we are fully booked" and no one was at the front desk, nor picking up the phone. When I requested a refund as we were clearly not provided with accommodation services, the hotel "chose to obide by their no-cancelation policy"!! I strongly discourage anyone from booking at this hotel!
First they couldn’t find my reservation. Saying that hotels.com don’t tell them that they get reservations though them. Then they tell me they don’t have a room for us. The. They find one. One that is full of roaches. No towels dirty bath tub. Roaches in the fridge. Remote dosnt work for the tv. Cigarette burns in the sheet and the mattress. Loud people outside at all hours of the night being really loud. I have never had a worse experience at a hotel in my life.
Nothing this place needs
to be shut down i never checked in after 3 hours of waiting the worst i ever dealt with then i,m contacting my bank because i was charged but never got a room
Couldnt spend more than 5 minutes in the room. It was disgusting, wasnt clean, smoke alarm was missing with wires hanging out, the tv didnt have any cable, the remote had no batteries, curtains were duct taped closed, the door didnt even lock, couldnt find a light switch and had to trip over the bed to even find the lamp. Having to go through a 3 ring circus to get my money back.
Poor repair but even worse the rooms were filthy, bugs, stained walls, floors, fire alarm was pulled out of wall and just bare wires hanging out, security lock on door broke, toilet a d shower dont look like they had been cleaned.
No hot water, no phone to contact the desk, washcloth so thin and worn, coffee pot but no coffee, carpet so dirty and stained. The surface of the mirror was so worn it was hard to see your reflection. Reserved on line for king bed, literally 5 minutes from check in and room not available. Ended up with 2 double beds and not reduction of the price.
Upon arrival, the room had a odor. Carpets had burns. One bed was completely broken on the floor. Sheets dirty, comforters stained. Room appeared to have never been cleaned.
The house cleaners were very nice and helpful. The manager was an ass. Some reason my room key did not work. I got locked out of my room at 5am in the morning when I was loading the car. There was no emergency number to call. The front desk number only rang. Sign said that the lobby did not open till 630 am.