Search Hotels in Hellerhof, Düsseldorf

"-The room was beautiful and the hotel was close to the city so was able to walk to the places we wanted to go! -Some of the staff were kind and helpful, well others were unkind and rude due to my partner & I not being able to speak or understand German, so we’re spoken to in an unkind manner. - While my partner and I were eating breakfast in the hotel restaurant, we saw a live mouse moving around the dining area where guests were eating. This made the environment feel extremely unhygienic and uncomfortable, especially in a place where food is being served. We informed a member of staff, who acknowledged that they are aware there are mice in the breakfast area. The only action mentioned was that mouse traps have been placed, and they were unsure where the mice are coming from. This was very concerning and significantly affected our experience. We would expect much higher hygiene standards in a hotel of this level and hope this issue is addressed urgently."

"Room was clean but so small for 2 adult + 2 child. Hotel did not put baby cot desoite requesting one.there were no amenitşes in the room for any of us , including the baby. We had to requested from reception."

"Great location"

"Super room friendly staff "

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"Good"

"Amazing property! Top notch all around."

"Room was clean but not perfect.. but the room was spacious "

"Room Had very strong bad smell and Cigarette Smell ( Room 440 ) however reception did not accept to change the room. Also the hotel does not even provide toiletries at all , you just get all-in-one hair/body shampoo/wash. no ear buds, shower cap, not even tissue box ( hand/face issues ) !!! moreover, the room does not have a fridge , does not have hot water kettle !! Pillows are extremely cheap quality. The sound proof is ZERO .. you can hear people walking and speaking very clearly finally the breakfast was extremely basic .. not worth the money , you can not order basic omelet .. I recommend to stay away and book at Holiday Inn Holiday hotel which is Next door to it."