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"Poor cleaning. Poor breakfast. Staff nice but a poor experience"

"Breakfast was very filling and good"

"I can't say enough about the Sugar Boat....check in, personnel, food.. all incredible. The location is perfect..right in the middle of a pedestrian square. Every single interaction we had with the staff couldn't have been more positive. Wonderful experience!"

"Caravan is lovely and comfortable, though can be noisy in stormy weather, though otherwise it's a quiet location. Drive is quite steep for parking. Fantastic views over Loch Long. Access drive is a single road, is quite steep in places and it can be tricky to find the caravan."

"Great Stay Very impressive "

"Had a standard room with 2 single beds. Beds very comfortable , air con good and slept well. Only disappointment was eggs at breakfast, we didn't arrive until 9.15 but the fried eggs and scrambled were dried out. The chef poked about with them as did 2 members of management but none seemed to realise that the fried eggs in particular were inedible and more akin to frisbees. Was a shame as all the other hot items were very good."

"Great stay!"

"It’s a great property by the loch and just 5 min walk from beautiful luss village."

"Nice stay as always."

"The food was excellent both at the pub/ restaurant and cafe and the staff were friendly. We have travelled a lot and I’ve never felt so mis-led about a property. The hotel has no access to the lake or the lovely grass yard in front of it. It is almost completely enclosed by a 6ft high fence with “no access” signs all over it that are pretty much what you are looking at. Also, there was no fridge or coffee maker (even tho they roast coffee on site!) in our room and the little store and cafe...

"Good location, friendly staff nut very outdated. Needs a refresh"

"Loved the style of the hotel. Stunning decor and very comfortable beds. Staff were also delightful and well informed. The pool was a really decent size - though in contrast to the rest of the hotel the pool area is very grey and uninteresting. Also no jacuzzi. Food and drink very good and the dining room is beautiful. We had a spa suite which was very spacious and comfortable BUT be warned - it is a very long walk from these to the main hotel. I counted walking through 8 fire doors before...

"Amazingly friendly and helpful staff in all areas of Duck Bay, room was spotless and food was very good in the restaurant. This is our 2nd time staying and will definitely e back again."

"We really enjoyed our stay with our pup here. The hotel looks out across the beautiful Loch Long, has plenty of parking and there were some lovely walks in easy distance from the property too. The staff at reception and the bar were very friendly, welcoming and helpful. The room was a decent size with a great view. It wasn't perfectly clean but it was comfortable. We'd definitely come back again."

"Character of an old hotel"