Search Hotels Near Heart of Bossier Shopping Center, Bossier City

"Amazing staff beautiful room "

"Room and hallways smelled sour casino staff very rude hard to find them none of the food places were open but one ended up ordering dominos worst experience ever and i wanted to try a new place I always stay at horseshoe I will never try a different place again bad all the way around "

"The room was clean and comfortable. The restaurant Joe's Smokehouse had good service but the food was lacking, I had the Cajun jambalaya pasta there was no spice at all it tasted like plain tomato sauce on the bowtie pasta."

"The hotel and Casino were very nice however I think they were very new still check-in took a lot longer than I believe it should. We were there for a conference, so there were a lot of of us and I believe they were understaffed in a few areas. Also the lobby bar had two bartenders one night yes they were slammed, but we are used to having a lot of us at a realtor convention however one of the bartenders had a horrible attitude demeanor, and acted as if she didn’t want to be there at all. I believe management should’ve stepped in and helped more but also this bartender at a certain time should’ve been sent home or sent to a different location in the casino that was less busy.I Someone else should’ve been pulled to replace her. I did speak to a manager and told him I understand we were a lot, but her attitude was not professional and had she tried, a little harder, we would’ve tipped her even more. More times than not I feel like these conventions are always understaffed or they don’t understand which type of clients are coming in. For future reference Realtors drink and eat a lot we are fun bunch we don’t mind waiting as long as it’s within reason, we tip well because we work hard and we play hard. Whoever is in charge of booking conferences maybe should look into who is coming so you can better staff certain areas. Obviously certain clients aren’t going to drink as much but again it was a nice stay overall, but there were some kinks to be worked out."

"bed was very hard. Elevator was out of order. Staff had very little knowledge of customer service. had the room booked for 3 nights and they tried to tell me it was for night. tried to charge me a cleaning fee because they claimed i left trash outside my door(rooms on the 3rd floor remind you.)but that was false. manger stated that was my first warning, as if i was a toddler being corrected. wifi didnt work so had to use my mobile hotspot just to watch tv. which was horrible to say. No channels. i wish i could have spent money somewhere else. please check this place before you book, the pictures are not what they look like. one of the worst places."

"Nobody cares "

"The issue I had the water doesn’t get hot enough. "

"When visiting Shreveport or traveling in that area, we always stay here. "

"The facilities at first appeared maintained until further inspection - The room was actually filthy as it relates to the floors (felt grimy and the stone in the bathroom areas were stained as well), the shower tub combo had broken handles and it looked as though they had been spray painted and the paint was chipping. Then there was the bedding. The bedding had stains on sheets and bedspreads and blankets. The towels did not smell good and there was hair on the new towels - Not my hair or any of my family members. No coffee pot or coffee in the room. The "breakfast included" consisted of an apple that appeared to be the same apple each day and coffee. That is not breakfast. When asked about it, the desk clerk stated that there was nothing else to offer and that was that. When asked to replace the blanket because of the stain, she made us go back to the room and provide her with the stained blanket before she would give us a replacement. Although I am aware the surroundings are not necessarily in the control of the establishment, I would caution people about the safety aspect. It appears to be an older section of town. There was a nice area to sit outside but I did not feel safe enough to do that."