"The check in was a nightmare, staff did not seem to know that I booked 2 rooms and the computer check in did not help. wanted to do laundry that's why I booked this hotel, but there were only 2 washer/dryer machines in the hotel and there were long ques for them so we had to wake up at 5am to do laundry. "
"Very close to the station, excellent amenities in or close to the property. Staff was efficient and friendly. Room turndown service everyday was awesome. We really enjoyed our stay and highly recommend this property when visiting Tokyo. Bonus that Omiya is a Shinkansen station 🙌"