2/10 แย่มาก
Rana, Bangkok
12 เม.ย. 2017
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Very Disappointed, We must refund all money
Upon arrival at Urban Alley Hotel at late evening at 21.30 with raining, the receptionist asked our passport as normal process when you doing check-in and other staff served us hot drinking water. Later on in 8 minutes they informed us the hotel have the problem with electrical shut down so they will transfer us to another hotel far away from here 800 meters with offered free of transporation to transfer with one staff escorted us. When we arrived at second hotel, we waiting for 15 mins and seem liked they didn't coordinate the room for us before, so they didn't have room for us and staff from Urban Alley Hotel informed that to transfer us to other hotel again and my question is how far? he said 3 kilometters from the second hotel. At Dang Anh Hotel seems we far away 4 kilometters from area that we choose to stay, convenient for sight seeing but no choices for us to follow him that time cause it's too late night and we didn't have dinner yet and really want to take rest. Unfortunate we can't slept all first night, the location for the hotel they should for us very terrible, very crowded and noisy from car, motobike and people all the night. Moreover, we are a couple but they gave us twin bed. The room seem likes not really to service us, main switch board for lighting can't use, have water in hot water pot from previous guest and it doesn't work, in wardrobe have many stuffs and a old fan in there. Breakfast was more terrible, less food and all getting cold.
