Dear Sir/Madam,
It is truly rewarding to receive such a wonderful feedback from you regarding your recent stay and to learn that your experience with us exceeds your expectations.
Once again, thank you for your feedback and we look forward to welcome you again in the near future.
Sincerely,
Nguyen Phuong Chi (Ms)
General Manager
Characterful hotel. Nice rooms. Comfortable bed. Decent breakfast. Staff were lovely. Enjoyed rooftop pool. Could do with a bit of a clean up/ maintenance around spa area. Steam room handle is all decayed and coming apart leaving pieces of mouldy wood everywhere. Flickering light by pool. Pool fountain not working.
The staffs upgraded my rooms for free of charge , that was very nice . The location is good , near many restaurants or lot of street foods are available around the area .
We enjoyed the pool , jacuzzi worked ok but didn’t have warm water . We loved the steam room , overall we like the hotel . Just not walking distance from the central old quarter.
The hotel is a bit dated and old. The photos show more modern rooms but that's not what we got. The lights in the room are a headache and very difficult to figure out.
The TV was a nightmare to operate.
The pool was good.
Reception was very helpful.
Bed comfy. Bathrooms need a bit of love as mould building up on seals.
Location isn't great. You are quite far from everything. We wouldn't stay again.
All was fine. Staff was friendly, but one think only was very disappointing: the hot water in the room was terrible! It changes literally every 5 seconds between cold and extremely hot. Not possible to take a good enjoyable shower.
We stayed in one of the Executive Suites. Everything about the hotel was great. Comfortable bed. Very good walk -n shower. Two A/C units kept the room perfect. Breakfast was more than adequate. Eggs cooked to order. Good coffee. Super helpful staff. 4 block walk to Hoam Kiem Lake and the Old Quarter.
Este hotel tem ótimas instalações e um excelente atendimento. Ficamos vários dias e pudemos testar várias comodidades como a lavanderia , reserva de excursões , deixar a mala para ir para Halong Bay, etc. O pessoal da recepção foi muito atencioso e nos deram ótimas dicas . A localização é muito boa . Em um local com fácil acesso, perto de tudo , mas longe da confusão do bairro antigo
I liked the location. Bathrooms were moldy in 2 different room we were staying. They charged us for dirty towel!! Breakfast featured stale bread and powder made Orange Juice.
Slept well, great breakfast, lovely pool. Steam room takes 4-5 minutes to get going, indoor jacuzzi is lukewarm. High water pressure in the bathroom. If you choose a room with bathtub, you'll need to be nimble to get in & out. I'd stay again.
Het hotel zit in een rustige buurt. Maar met een kwartiertje lopen zit je in de backpackerswijk.
Wij hebben helaas niet zoveel kunnen doen in de buurt i.v.m. het carona virus.