Dear Mr. Young KI, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are happy to know that you had an enjoyable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

Dear Piyamon. Thank you for staying with Sheraton Hanoi. We appreciate your feedback!

Dear Naohiro Thank you for your positive review! We look forward to welcoming you back soon. RegardsThe Hotel Management

Dear Sawado,Thank you for choosing to stay with us and for your kind review! We're thrilled that you and your family had a wonderful experience at our hotel.Your appreciation means a lot to us, and we're grateful for the opportunity to have served you and your family. Thank you for choosing our hotel, and we hope to welcome you back in the future for another exceptional experience.Warm regards,The Hotel Management

Dear DavidThank you for your wonderful feedback! We're thrilled to hear that our staff made your experience exceptional and that you enjoyed the lovely breakfast area. It was a pleasure to be a part of your son's wedding event, and we're delighted that it went brilliantly well. We look forward to welcoming you back soon!The Hotel Management

Dear Taeho Thank you for your review. We're glad that you are happy with your stay at Sheraton Hanoi Hotel. We can't wait to welcome you back in a near future. Regards,The Hotel Management

Dear Rodolfo Thank you for your positive feedback! We are delighted to learn that you are satisfied with your stay at Sheraton Hanoi. We look forward to serving you again in the future. The Hotel Management

Dear Kuang Wei Thank you for the review. We are delighted to know you are happy with your stay with us. We can't wait to welcome you back in a near future. The Hotel Management

Dear Masakazu Thank you for your review. We're glad that you were satisfied with the room. Event though the hotel is 20 minutes away by car from the Old Quarters but it takes only 5-10 minutes to reach popular attractions like Tran Quoc Pagoda, Quan Thanh Temple, Ho Chi Minh Mausoleum and Temple of Literature. We hope that you'll make time to visit these destinations the next time you stay with us! We look forward to welcoming you back soon. The Hotel Management.

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!Warm regards,Marketing & Communications Team

Dear Mr./ Ms. Chen Chiu,We appreciate you taking the time to share your experience with us at Oven D'or restaurant.We are regret to read that we did not meet your expectations. Your experience certainly does not, in any way, represent the quality of standards we strive to achieve, and indeed customarily maintain, with Sheraton Hanoi hotel.Please be assured that we fully appreciate the points you have raised.We would, once again, like to offer our sincere apology for the disappointment you have expressed and looking forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.

Dear yangcheolho,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

Dear Mr Dave,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.

Dear Mr./Ms. Taku,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

直木様シェラトン ハノイ ホテルでのご滞在を共有していただき、ありがとうございます。 私たちのサービスの期待に応えられなかったと聞いて申し訳ありません。シェラトン ハノイ ホテルでは、すべてのお客様に高品質の製品と最高のサービスを提供するため、改善を最高に目指しています。ご指摘いただきましたご指摘を真摯に受け止め、サービス向上に努めてまいりますので、何卒ご了承くださいますようお願い申し上げます。もう一度、お客さまの表明した失望を心からお詫びし、私たちのホテルに再びお迎えできることを楽しみにしています。敬具、マーケティング & コミュニケーション チーム。----Dear Mr Naoki,Thank you for taking your time to share with us your stay at Sheraton Hanoi Hotel. We are sorry to hear that our service was not up to your expectation.At Sheraton Hanoi Hotel, we are always aiming for improvements in providing high quality products and top service to all of our customers.Please be assured that we fully appreciate the points you have raised to the Reception team and we will take serious to enhance our services. We would, once again, like to offer our sincere apology for the disappointment you have expressed and look forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.

Dear Mr./Ms. はじめ、シェラトン ハノイ ホテルで楽しく思い出に残る体験をしていただけたことを大変うれしく思います。シェラトン ハノイでは、すべてのお客様に高品質の製品と一流のサービスをお届けすることに尽力しています。 ホテルは西湖のすぐそばに位置し、ビジネスやレジャーでの滞在に静けさをもたらします。お褒めの言葉をチームに伝えます。 あなたの旅がこの美しいハノイの街に再びつながることを願っています。今後ともよろしくお願いいたします。敬具、マーケティング & コミュニケーション チーム

Dear Mr./Ms. Hisako,Thank you for sharing your past experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your feedback and recommendation to the Housekeeping Team for better improvement in the upcoming times.I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

Dear Mr./Ms. Chee Ming,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

Dear Mr. David,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team.

Dear Mr./ Ms. Fausta, It was such a great honor for us to host you at Sheraton Hanoi Hotel. We are truly impressed to know that you had an enjoyable and memorable stay with us. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guests. We will make sure to pass your outstanding compliments to the Club Lounge Team. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

Dear Mandy, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear SHOICHI, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Hiroko, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear T, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Laurence, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Dan, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Thomas, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Hiroshi, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear valued Guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Sir, Thank you very much for your great feedback. We are looking forward to welcoming back to Sheraton Hanoi hotel.

Dear Mr. Nam, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours.